Remotes

[TR4]

1) My Roku Stick+ stopped working.  TV could not see it.  Determined the power cable broke. Per on-line instructions tried a different (non-Roku) cable.  TV sees ROKU and will display main menu, but cannot see wi-fi network and remote won't pair/work.

I have watched videos, on-line help of all sorts, search info in the community.  I have tried everything to get the remote to work.  No go.

Meanwhile...

2) Went to order official "USB Power Cable with Long-range wi-fi receiver" from Roku and they are out of stock. No indication of when they will be in stock and no waiting list to get one.

QUESTIONS:

A) Is the remote not working/responding related to not being able to connect to the wi-fi?

B) I've check Amazon, they don't have the cable, is there an alternate source for it?

[Tivoburkee · Accepted solution]

The remote and wifi internet both only communicate with long range wireless receiver cable, no oem cable no remote or internet, sorry. And no you can not buy it from aftermarket retailers. 

[TR4]

Thanks. At least it confirms my suspicions. And, my Roku is useless until the cables come back in stock.