Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ira58
Level 7

Don't know what remote I need

My remote is not working, but I have no idea what version of roku I have.  The only thing I can find is the Serial number, not the model number.  How do I know what remote to buy to replace it?

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: Don't know what remote I need

First, is it a stick, a box, or a full-on TV?  The model number should be on it somewhere.  If you can use the Roku app on your phone as a remote you can find the model number under Settings->System->About.  Finally, what are the first two characters of your serial number?  We may be able to figure out what model it is from them.

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ira58
Level 7

Re: Don't know what remote I need

It is a Roku Stick Model 3600X.  The remote I have works sometimes.  If I reinstall the batteries it will work, but I should not have to do that everytime.

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Tivoburkee
Community Streaming Expert

Re: Don't know what remote I need

You need a WiFi remote, the $19.99 voice remote on the accessory page.

Edmund
Roku Community Streaming Expert

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