Remotes & Accessories

[HBBratt13]

Hi, I recently upgraded my internet WiFi and now my Roku doesn't work. I don't have a remote I use my cell phone, but the app is not connecting. I want to Manually connect it but cannot locate my IP Address. Is there a way to locate it under my account? I'm desperate! Thank you!

[RokuDanny-R]

@HBBratt13 

Thanks for the inquiry.

You will need a physical remote to reconnect your device to the wireless network. 

Can you provide us with the Roku device model number so we can recommend you the appropriate replacement remote for your Roku?

Thanks,
Danny

[Nene37]

I need help I lost my remote so how do I connect my roku to my new wifi without the remote please help 

[Tivoburkee]

Sorry but you don't, you have to have a real remote to set up your wifi. What kind of roku do you have, and what model is it? 

[meger]

Hi, My daughter dropped the remote now the green light won't come on. I have tried to pair it with the Stick but the remote is dead, I have tried using the app but the device was disconnected from my network so no device is being found.

[RokuDanny-R]

@meger 

Thanks for the post.

If your Roku device is not connected to a network, you will need a physical remote to setup the Roku device again. Can you please provide the Roku device model so we can recommend you the appropriate replacement remote you will need?

Thanks,
Danny

[meger]

Hi, I have a Roku streaming stick, I'm not sure if this is the model number as the label on the box was ripped when we opened it KU#3500EU. Serial number is 2MD56F019011. Hope this helps. Many thanks.

[RokuDanny-R]

@meger 

Thanks for the inquiry.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[meger]

Thanks,

[marquieta]

I need help also I have a (roku 2)