Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ntea
Level 8

Don't buy Roku Stick!!

I bought a stick four months ago and have been replacing the remote batteries every two weeks, and Roku is not standing behind its product. I've been on chat with them and we communicate via email. They give me instructions that I follow, and nothing changes. This is a piece of junk. I'm so sorry I wasted my money on it. And because of this, I no longer trust any Roku products. Just look at how many people complain about remote issues. Shame on Roku.
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6 Replies
DBDukes
Level 16

Re: Don't buy Roku Stick!!

My Stick works great. I wonder what I'm doing wrong.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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makaiguy
Level 21

Re: Don't buy Roku Stick!!


@ntea wrote:
I bought a stick four months ago and have been replacing the remote batteries every two weeks, and Roku is not standing behind its product. I've been on chat with them and we communicate via email. They give me instructions that I follow, and nothing changes. This is a piece of junk. I'm so sorry I wasted my money on it. And because of this, I no longer trust any Roku products. Just look at how many people complain about remote issues. Shame on Roku.

We see lots of similar complaints here, but over the years I've had 5 different Rokus, including the two Stick products shown in my signature below and have never had this problem.

For support on this issue @RokuDanny-R usually asks people to send him a Private message including your serial number and a description of your problem.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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ntea
Level 8

Re: Don't buy Roku Stick!!

I wish sending a message to Danny was the answer. I did that - several times. I have two different service tickets open with Roku. With each, they gave me steps to take - which I took both times. But the steps did NOT stop the remote from eating batteries. It is a bad remote, and Roku has done nothing to replace it. They keep saying it's the software. Meanwhile, the new batteries I installed yesterday are now down to 84% in less than 24 hours. The stick is great. The remote is a disaster.

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ntea
Level 8

Re: Don't buy Roku Stick!!

My stick works great, too. But it eats batteries at a rate of 16% and greater in a 24-hour period. At this rate, the stick is a very costly item.

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DBDukes
Level 16

Re: Don't buy Roku Stick!!

I installed five combined at my house and my mothers several months ago (not quite a year). I have replaced the batteries in one of them. The other four are sill on the original batteries.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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RokuDanny-R
Roku Employee
Roku Employee

Re: Don't buy Roku Stick!!

@ntea

Thanks for the post.

It looks like your are in touch with our Support team. We would recommend continuing to work with them to resolve your issue as they would best be able to assist you moving foward.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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