Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Discount for Simple Remote 9.99 free shipping on TV Ad

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Saw an ad on my TV for a simple remote for 9.99 instead of 14.99 with free ground shipping. I sent the link to my email clicked the link and was taken to this website but no deal? So how do I get this deal? There was no coupon code. Anyone else seen this? Theres no customer service I could find to contact.

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Roku Employee
Roku Employee

Re: Discount for Simple Remote 9.99 free shipping on TV Ad

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Hi everyone,

Thanks for the patience regarding this issue. 

We believe that this issue has been resolved. Please let us know if you are still experiencing an issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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18 Replies
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Level 19

Re: Discount for Simple Remote 9.99 free shipping on TV Ad

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Do you see it here:

 

https://my.roku.com/upgrade/

Edmund
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Level 7

Re: Discount for Simple Remote 9.99 free shipping on TV Ad

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I also got the same email offer but when I click on the link, the offers in my profile are for other items. Has this issue been resolved with anyone at Roku? 

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Level 7

Re: Discount for Simple Remote 9.99 free shipping on TV Ad

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I received the same email add from Roku and have the same issue.

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Level 7

Re: Discount for Simple Remote 9.99 free shipping on TV Ad

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Same issue here.  When I click on the link I get offers for speakers at over $100.  Either somebody dropped the ball at Roku or we've got a bait & switch going on.

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Level 19

Re: Discount for Simple Remote 9.99 free shipping on TV Ad

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Has anyone tried putting the $14.99 simple remote in their cart and see if it changes there? You don't have to through with it if it stays $14.99, you can empty the cart by hitting remove, or just leave the cart it will be gone the next time you're back. 

Edmund
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Level 7

Re: Discount for Simple Remote 9.99 free shipping on TV Ad

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First thing I tried was to actually put it in my cart and go to the next purchasing step.  Price didn't change.  I should have put that in my post, my apologies.

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Level 7

Re: Discount for Simple Remote 9.99 free shipping on TV Ad

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Same here.  Feels like a bait & switch.

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Level 7

Re: Discount for Simple Remote 9.99 free shipping on TV Ad

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Same problem here. When I put the Simple Remote in the cart it stays at 14.99 with no coupon code provided. Come on Roku get on the ball, here are many people complaining and you do nothing.

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Roku Employee
Roku Employee

Re: Discount for Simple Remote 9.99 free shipping on TV Ad

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Hi everyone,

Thanks for the posts.

Please be aware that we are investigating the issue.

As a current workaround, rather than receiving the promotion through email, you can proceed to purchase the remote through your Roku device directly at this time.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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