@RokuDanny-R wrote:
please set your Roku Remote again for TV controls. Navigate to
Settings >
Remotes & Devices >
Remotes >
[select your remote] >
Set up remote for TV control. For more information about this setup process, visit our FAQ here:
https://support.roku.com/article/115013019828.
Thanks,
Danny
In my case, that's the problem, navigating to "set up remote for TV control" reaches a dead end. The option to choose a TV brand is gone. Unlike the other two identical Ultras that I have that retained that part of the menu and never exhibited a problem. And in my case, the problem is loss of volume control and mute. Power on/off still works for the TV. I've emailed details to support.
EDIT: After changing the IR codes used by the Roku from the TV codes to the AVR codes, I successfully set up volume and mute control for an Onkyo AVR. I then changed the Roku IR codes back from the AVR codes to the TV codes, ran thru the prompts failing to control the TV and was then given the option to select a brand. Choosing RCA successfully set up the remote for the TV.
There may be another way to fix it, but that worked for me, and I can successfully get to the menu item that allows me to select a different brand now by simply answering no to prompts until the choice is presented.
