Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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AnthonyK53
Level 7

Defective USB cable

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Just received11/28/20  Roku Premiere and tried to set it up. Nothing displayed on TV screen. After testing the Roku on various TVs and various settings I came to the conclusion that the USB cable was defective. I substituted the USB cable with an old one and everything was OK. Do I return the whole package or just the USB Cable?

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makaiguy
Community Streaming Expert

Re: Defective USB cable

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If bought at a local store they'll probably only take the complete setup back.

If bought online, I'd probably just avoid all the hassle and continue to use my own cable.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: Defective USB cable

Jump to solution

If bought at a local store they'll probably only take the complete setup back.

If bought online, I'd probably just avoid all the hassle and continue to use my own cable.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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