Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AnthonyK53
Level 7

Defective USB cable

Jump to solution

Just received11/28/20  Roku Premiere and tried to set it up. Nothing displayed on TV screen. After testing the Roku on various TVs and various settings I came to the conclusion that the USB cable was defective. I substituted the USB cable with an old one and everything was OK. Do I return the whole package or just the USB Cable?

0 Kudos
1 Solution

Accepted Solutions
makaiguy
Level 21

Re: Defective USB cable

Jump to solution

If bought at a local store they'll probably only take the complete setup back.

If bought online, I'd probably just avoid all the hassle and continue to use my own cable.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

0 Kudos
1 Reply
makaiguy
Level 21

Re: Defective USB cable

Jump to solution

If bought at a local store they'll probably only take the complete setup back.

If bought online, I'd probably just avoid all the hassle and continue to use my own cable.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

0 Kudos