Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Dead Roku TV Remote

I have a Hisense Roku TV. My remote has not worked for 3 days. I have tried new batteries 3 or 4 times, I have unplugged the TV a few times. What else can I try?

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3 Replies
Level 20

Re: Dead Roku TV Remote

Does the remote have a microphone key or crescent moon? The one with Microphone means its wifi remote and has to be paired with the tv. The one with Crescent moon is an IR remote should just work without the need of programming. If it an IR remote check to see if it working by looking at it through cellphone camera, if you see a flash as you press a key its working, no flash its not working and has to be replaced. 

Edmund
Level 7

Re: Dead Roku TV Remote

It is an IR remote, and if I did what you suggested correctly.......it is not working. Thank you for your help. 

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Roku Employee
Roku Employee

Re: Dead Roku TV Remote

@MichaelM2020 

Thanks for the posts.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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