Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

DOWN BUTTON ON BRAND NEW REMOTE DOESNT WORK

New Express + on 5/5. All other remote functions function properly.... 

0 Kudos
1 Reply
Highlighted
Roku Employee
Roku Employee

Re: DOWN BUTTON ON BRAND NEW REMOTE DOESNT WORK

@BrookeJam 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have our Support team reach out to assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos