Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Ro_who
Level 7

Companies today that don't provide support but expect your money.

I love how companies today provide no contact information for support.  The actually expect you to go get your own help on a community board or Twitter… seriously?!

#go_suck_a_chode_Roku

How is it that an engineer over at Roku can design a remote that will turn my TV on out of the box but completely incapable of operating the Roku.  How do I use the pairing settings on the Roku with out the Remote paired… I mean come on man.  Before you say go down load the app… I can’t get the roku on the network without… you guessed it… a paired remote.  But I can turn every TV off in the neighborhood with my shiny Roku remote.  Sitting there blinking at me. 

Off to firestick I guess....

5 REPLIES 5\
StreamerUser
Level 20

Re: Companies today that don't provide support but expect your money.

Have you previously paired the remote? 

Did you try the pairing button in the battery compartment?

Roku CS:

chat/email:   https://support.roku.com/contactus   (choose setup/ultra/other/need more help?)

phone:  (816) 272-8106 

 

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keen
Level 9

Re: Companies today that don't provide support but expect your money.


Your device and/or issue is eligible for online support. You can find answers to your questions with our comprehensive set of articles and technical troubleshooting steps.

You can also visit our online community to help you find answers.

Agent-assisted support is not available for your issue and/or model.


You realize that MOST roku customers get this, right? 

There is, in effect, ONLY community support.  The existence of other support is a sham.

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StreamerUser
Level 20

Re: Companies today that don't provide support but expect your money.

@keen 

Low end models dont get "Agent Assisted" support - high models/Roku TVs do.

The phone number does work for the limited issues it supports (accounts/billing, and first time setup/activation).

Chat/email/phone support is real, if limited.

It's not my support policy - its Roku's - you should take issue with it to them:

https://community.roku.com/t5/Suggest-a-Feature/bd-p/Wishlist

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keen
Level 9

Re: Companies today that don't provide support but expect your money.


@StreamerUser wrote:

@keen 

Low end models dont get "Agent Assisted" support - high models/Roku TVs do

The phone number does work for the limited issues it supports (accounts/billing, and first time setup/activation).

Chat/email/phone support is real, if limited.


So you're repeating what I said - for the vast majority of Roku customers Roku doesn't provide support, but instead expects other paying customers to provide it for them.   

 

Billing/activation generally falls into the "customer service" realm, not the "customer support" realm.

 

And this thread is as close as we can get to telling Roku about it (I didn't start the thread). 

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StreamerUser
Level 20

Re: Companies today that don't provide support but expect your money.

@keen 

And you're just repeating what the support page says.

Referring to it as "customer service" instead of "customer support" is a distinction without a difference.

You were provided a link to give feedback thats "closer" to telling Roku about it - try it, whether you started this thread or not.

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