Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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louisvilleky
Level 7

Channel selector will not stop scrolling

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The channel selector will not stop scrolling.  I can touch the up arrow and it scrolls all the way up to the top. If you move it to the right, it might jump one or two channels to the right. It will not stop on any channel you want to select.  I have a Roku 4 and this just started yesterday.  Any ideas?

 

#Roku4 #channelscrolling

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makaiguy
Level 20

Re: Channel selector will not stop scrolling

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Have you tried just restarting the device?
Settings > System > System restart

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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5 Replies
renojim
Level 21

Re: Channel selector will not stop scrolling

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Try new batteries in the remote.

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makaiguy
Level 20

Re: Channel selector will not stop scrolling

Jump to solution
Have you tried just restarting the device?
Settings > System > System restart

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

louisvilleky
Level 7

Re: Channel selector will not stop scrolling

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I have new batteries in the remote.  Someone else suggested resetting the system and that worked!

 

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louisvilleky
Level 7

Re: Channel selector will not stop scrolling

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Resetting the system worked!  Thank you so much1

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makaiguy
Level 20

Re: Channel selector will not stop scrolling

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@louisvilleky wrote:

Resetting the system worked!  Thank you so much1


Glad it worked for you.  Thanks for reporting back.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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