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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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louisvilleky
Level 7
‎05-04-2020 05:23 PM

Channel selector will not stop scrolling

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The channel selector will not stop scrolling.  I can touch the up arrow and it scrolls all the way up to the top. If you move it to the right, it might jump one or two channels to the right. It will not stop on any channel you want to select.  I have a Roku 4 and this just started yesterday.  Any ideas?

 

#Roku4 #channelscrolling

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makaiguy
Community Streaming Expert
‎05-05-2020 08:42 AM

Re: Channel selector will not stop scrolling

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Have you tried just restarting the device?
Settings > System > System restart

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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renojim
Community Streaming Expert
‎05-04-2020 11:17 PM

Re: Channel selector will not stop scrolling

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Try new batteries in the remote.

Roku Community Streaming Expert

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makaiguy
Community Streaming Expert
‎05-05-2020 08:42 AM

Re: Channel selector will not stop scrolling

Jump to solution
Have you tried just restarting the device?
Settings > System > System restart

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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louisvilleky
Level 7
‎05-05-2020 09:57 AM

Re: Channel selector will not stop scrolling

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I have new batteries in the remote.  Someone else suggested resetting the system and that worked!

 

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louisvilleky
Level 7
‎05-05-2020 09:58 AM

Re: Channel selector will not stop scrolling

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Resetting the system worked!  Thank you so much1

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makaiguy
Community Streaming Expert
‎05-05-2020 12:43 PM

Re: Channel selector will not stop scrolling

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@louisvilleky wrote:

Resetting the system worked!  Thank you so much1

Glad it worked for you.  Thanks for reporting back.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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