Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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louisvilleky
Level 7

Channel selector will not stop scrolling

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The channel selector will not stop scrolling.  I can touch the up arrow and it scrolls all the way up to the top. If you move it to the right, it might jump one or two channels to the right. It will not stop on any channel you want to select.  I have a Roku 4 and this just started yesterday.  Any ideas?

 

#Roku4 #channelscrolling

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makaiguy
Community Streaming Expert

Re: Channel selector will not stop scrolling

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Have you tried just restarting the device?
Settings > System > System restart

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
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renojim
Community Streaming Expert

Re: Channel selector will not stop scrolling

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Try new batteries in the remote.

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makaiguy
Community Streaming Expert

Re: Channel selector will not stop scrolling

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Have you tried just restarting the device?
Settings > System > System restart

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

View solution in original post

louisvilleky
Level 7

Re: Channel selector will not stop scrolling

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I have new batteries in the remote.  Someone else suggested resetting the system and that worked!

 

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louisvilleky
Level 7

Re: Channel selector will not stop scrolling

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Resetting the system worked!  Thank you so much1

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makaiguy
Community Streaming Expert

Re: Channel selector will not stop scrolling

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@louisvilleky wrote:

Resetting the system worked!  Thank you so much1


Glad it worked for you.  Thanks for reporting back.

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Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.
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