I got a new roku stick+ (usb) and am trying to set it up on a smart tv (This is my second roku, so I'm familiar with everything). When I start set up, it begins the process normally and goes to the select language page. I am able to auto-pair the remote without problems and most of the buttons will work because I can hear the sound it makes when you press them, however, the ok button/right arrow button, and one or two other buttons do not appear to work. I have tried all forms of troubleshooting including re-pairing manually, restarting, batteries, using extender adapter and no extender adapter, etc. The only thing I have not tried is tearing the remote apart, but I don't want to damage it to where it's unusable. I can not proceed with setup until I can resolve this issue, any help would be greatly appreciated!
Thanks for the post.
If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
I’m having the same issues where for my remote the center button to select an item is not working. Can anyone assist with this?
Thanks for the inquiry.
If you are having issues with your remote buttons, please see my previous post. I will be able to assist you further from there.
Thanks,
Danny
Sorry I can’t seem to find your previous post. Can you put a link?
Thanks for the follow up.
Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
I’ve sent you the info you requested. Thanks
@RokuDanny-R I have had the same problem with my remote. I thought it was because of its age. had the stick since 2016 and the down arrow button is no longer working. I have recently moved home and am now unable to connect to new wifi because of not being able to use the down cursor on the remote. I realise I need a new one but am unable to find an official 'Roku' remote online (i'm in the UK). Do you recommend 'compatible' remotes?
kr
Debbie.