Cannot use HDMI or update remote software on Hisense Roku TV
We have a relatively new Hisense Roku TV. Attempting to use any of the 3 HDMI ports, I am getting a message to update the remote software, "press OK." When I do, nothing happens. I cannot use the HDMI ports until this update is installed. The TV software is up to date. Please tell me how to update the remote software.
Re: Cannot use HDMI or update remote software on Hisense Roku TV
Thank you for taking the time to reply. The Hisense TV model is 43R6090G5 and the TV software is up to date. It's the remote that's not, and I don't know how to determine the remote software version, not can I update it. Just so you know, Hisense support says they provide support only for the hardware; Roku supports the software. That's why I'm posting to this board.