Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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AC20837
Level 7

Cannot pair replacement remote -- Light flashing

I have 2 Roku Premiere+.  For one, the remote stopped working.  When I tried to re-pair the remote with the usual procedure, the light on the remote just kept flashing and the remote did not work.  I purchased a new Roku remote.  SAME THING.  Light flashes, no pairing.

What do I do?

Is there some way to get the Roku to pair with a new remote?

Do I have to replace the Roku?

Thanks

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6 Replies
AC20837
Level 7

Re: Cannot pair replacement remote -- Light flashing

Sorry, not Premiere+.  These are Ultras.  Model 4660X2.

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Tivoburkee
Level 20

Re: Cannot pair replacement remote -- Light flashing

The current wifi remotes if not paired to a roku, or if the roku its paired with is unplugged, will switch to IR for the roku commands. You should be able if you have line of sight to the roku make your way through the menu to pairing screen. You should have found this out unless your roku is buried behind the tv, which isn't good during pairing, or using a IR remote. 

Edmund
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AC20837
Level 7

Re: Cannot pair replacement remote -- Light flashing

Thanks, but, as was the case for the old remote, the replacement remote continued to flash after the pairing procedure and was not in communication with the Roku -- button presses were not effective.

Any ideas about getting the remote to work with the Roku?  The Roku does appear to work (i.e., shows home screen on TV).

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renojim
Level 21

Re: Cannot pair replacement remote -- Light flashing

Have you tried new/fresh/different batteries in the remote?  I've seen it happen more than once that batteries that work perfectly fine after pairing will not work when trying to get the remote to pair.

 

-JT

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Tivoburkee
Level 20

Re: Cannot pair replacement remote -- Light flashing

What are the model numbers of the old and new remotes? Have the roku in plain sight during pairing. 

Edmund
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AC20837
Level 7

Re: Cannot pair replacement remote -- Light flashing

Hmm.  My last replies with more didn't seem to make it into the forum.

Anyway, nothing worked.  Replaced the Roku unit.  All is well. 

Thanks for your help.  Case closed.

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