Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Grumpy9117
Level 7

Cannot pair new remote to Streaming Stick 3500X

When I moved to my new house, I lost the remote for my Streaming Stick 3500X. I purchased a new remote from Roku, reset my streaming stick (different WiFi network) and now I can't get the remote to pair to the stick. I've tried everything without success. Any help would be appreciated.

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2 Replies
Grumpy9117
Level 7

Re: Cannot pair new remote to Streaming Stick 3500X

Bump.
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AndyCalling
Level 7

Re: Cannot pair new remote to Streaming Stick 3500X

Since you've tried everything, there's not a lot can be recommended. I suspect your Roku, when you run the check, is connecting to the wifi but not 'the internet' or whatever it states? If so, that would suggest the wifi radio is connecting but you are not getting an IP address allocated. Some unusual brands of routers can be a bit flaky like that with some devices. Look for a router firmware update? But you've tried that already... nope. I can't suggest anything you havent already tried.
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