Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Turishcheva
Level 7

Cannot connect to network, need a remote

Got a new modem for my Internet today, Roku was working but in the process of me changing the network name and password it stopped working. Because my Roku was set up to my phone And would not connect to the device because the Roku was not connecting to the Internet I went out and bought a new remote, and it will not connect. I even factory restart the Roku device it’s still would not connect to the remote. I cannot connect it to the Internet without a remote.  Do not know what to do. 

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boogernose
Level 18

Re: Don’t know where to begin

Well you cannot get just any remote ya know.

It has to be a compatible one. do you know the Roku's model number?

I'm sure you can still take the remote back and exchange it for the

correct one if its not the right one.

https://community.roku.com/t5/Remotes-Accessories/Remote-Pairing-and-Troubleshooting-Help/m-p/514414...

It will work out. Let us know....

---A problem clearly stated is a problem half solved---.
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