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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Irish83
Level 7
‎04-04-2020 01:40 PM

Cannot access menu of apps. Screen just shows ROKU in block letters with no response to remote.

Device has worked fine for over a year. Last night, it exited apps menu and only show ROKU in block letters on the screen. I tried rebooting, but this did not solve the problem. Does anyone know how to fix this problem?

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makaiguy
Community Streaming Expert
‎04-05-2020 10:41 AM

Re: Cannot access menu of apps. Screen just shows ROKU in block letters with no response to remote.

When I had this problem I eventually found it was caused by a corrupted SD card. If you have an SD card installed, try removing it and see if that fixes the problem.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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