Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
BS_Bernard
Level 8

Cannot Pair Gaming Remote

Jump to solution

When my remote stopped working, I ordered a new one from ROKU.

I cannot get it to work. How do I pair a gaming remote ?

Tags (1)
0 Kudos
1 Solution

Accepted Solutions
BS_Bernard
Level 8

Re: Cannot Pair Gaming Remote

Jump to solution

Just for laughs, I had my wife press the pair button and it WORKED !

View solution in original post

6 REPLIES 6\
renojim
Community Streaming Expert

Re: Cannot Pair Gaming Remote

Jump to solution

We need more information.  What's the model number of your Roku (it should be written on it somewhere)?  Did you have a gaming remote before?  Do you have any working remote at all?  Have you tried using the Roku app on your phone/tablet as a remote?  Does your new remote have a pairing button located inside the battery compartment?

Pairing a gaming remote should be the same a pairing a voice remote:
https://support.roku.com/article/360011621473

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
BS_Bernard
Level 8

Re: Cannot Pair Gaming Remote

Jump to solution

What's the model number of your Roku (it should be written on it somewhere) ?
Remote Model RC54
Roku 3 SN 5G45CC020264

Did you have a gaming remote before? Yes

Do you have any working remote at all?
I have the ROKU App and a Simple Remote that both work.

Does your new remote have a pairing button located inside the battery compartment? Yes

0 Kudos
renojim
Community Streaming Expert

Re: Cannot Pair Gaming Remote

Jump to solution

So all of that indicates that the remote should work.  Did you try the procedure given in the link I posted?

This is the procedure recommended by @Tivoburkee who has paired a remote or two in his day Smiley Happy :

"You can also unplug the roku from its power for a bit, have the remote ready with battery door off and one battery in, now power the roku when the roku name stops bouncing put in the second battery and press and hold the pairing key for 3 to 5 seconds and release. Just let it communicate with roku it is all right if the light goes out in the battery compartment don't press anything until you get a big DONE onscreen. "

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
BS_Bernard
Level 8

Re: Cannot Pair Gaming Remote

Jump to solution

That did not work. The pair light never comes on.
Is the pairing button a switch or a finger sense ? It does not feel like a switch.

0 Kudos
BS_Bernard
Level 8

Re: Cannot Pair Gaming Remote

Jump to solution

Just for laughs, I had my wife press the pair button and it WORKED !

renojim
Community Streaming Expert

Re: Cannot Pair Gaming Remote

Jump to solution

It's probably easier to press with small fingers. Smiley Happy  You should give that old remote another shot.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos