Remotes & Accessories

[Hach38]

Is there something I am missing here. The Roku 3930 should support the simple voice remote but after going through 2 of them, I can't get them to pair. Light in the remote starts flashing as soon as I put batteries in. Nothing pops up on the screen. If I try to add remote through the roku 3930, it can't find it even though light on remote is flashing. I'm stumped. 

[RokuDanny-R]

@Hach38 

Thanks for the inquiry.

You can see what Roku models are supported for each remote on our Products page here: https://www.roku.com/products/accessories/player

Thanks,
Danny

[Hach38]

Ugh, that explains it.  Why does my remote say it supports Express?  I even researched it and was told the 3930 was supported.  (anything over 3700 was supported) 

[Tivoburkee]

When you go into settings do you see a remote & other devices option? An express 3700 doesn't have it, where the 3930 should. 

[Hach38]

Yes, I do.  I tried to pair through that as well (as opposed to just using the instructions given with the remote), with no luck.  3930 can't find the remote.