Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Chines
Level 7

Can't get past "let's get started

I bought the roku express brand new, hooked everything up properly, but on start up.. it won't go past the "let's gets started" part, I tried reseting it, getting new batteries for the remote, plugging it into a different wall, nothing is working.. the roku box itself blinks and then does a double blink, I searched it up but not still not having any luck, any help would be appreciated as my dog ripped up the box and I can't return it 

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6 REPLIES 6\
RokuKariza-D
Roku Employee
Roku Employee

Re: Can't get past "let's get started

Hi @Chines

Thanks for bringing this to our attention. 

Please reply here with the serial number of the affected Roku device. It can be found underneath the player itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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LibertyVillain
Level 7

Re: Can't get past "let's get started

Having the same issue. Was working fine yesterday afternoon, came home last night and Roku 3 was double blinking, remote not functioning. Unplugged unit, checked charge of batteries, then outright replaced them. Reconnected Roku to power and TV, nothing. Tried all the above, but also included pressing the reset button down on roku3 unit until it reset Roku on screen, but still had no control of remote. Also did the above, but included pressing the button inside the remote (in battery area) for 30 seconds, that didn't help either. Have been having issues recently with new Disney+ subscription not loading, but I can't even get remote to work, let alone check if Disney is working, so I'm stuck at the Let's Get Started screen. Any help would be appreciated🙏, as Roku has been my TV for ages since I 'cut the cord' to cable ages ago, thx! 

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renojim
Community Streaming Expert

Re: Can't get past "let's get started

@LibertyVillain, just to be sure, this is a Roku 3 model 4200?  If so, it's several years old and the remote could just be dead.  Since it's a Roku 3 you can use any cheap universal remote that supports Roku to control it.  You might want to pick one up at any big box store just to see if it's the Roku or the remote that's the problem.

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LibertyVillain
Level 7

Re: Can't get past "let's get started

Yes, 4200x. Thank you, I'll visit Best Buy and see if they have an appropriate remote. Just not sure if it's the unit itself, as it has a double blinking light. But that might just be the unit saying it can't detect the remote (as it's dead). Thanks for the input! 

 

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Fireeater
Level 7

Re: Can't get past "let's get started

I am having same problem.

 

Just bought the express 4K+.

 

Cant get remote to pair.

 

I am stuck at this point after reseting unit, pulling remote batteries, etc.

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Chines
Level 7

Re: Can't get past "let's get started

So I figured mine out, I had to point the remote legit an inch from the box for it to work, but once I got it connected to the internet I just downloaded the app on my phone and use that and it works perfectly  hope this helps anyone having the same problem 

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