Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jdovi
Level 7

Can’t get my Jensen TV’s to work within the roku

I’m unable to get either one of my Jensen TV’s on my boat to work with the roku remote with the one Jensen “code” available in the setup. Is there some other compatible remote manufacturer codes I can use to control my TV power and volume? Is there some “search” function that I’m not finding to look for compatible codes? 

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6 REPLIES 6\
makaiguy
Community Streaming Expert

Re: Can’t get my Jensen TV’s to work within the roku

Edmund  (@Tivoburkee ) is the most knowledgeable denizen of these forums re remote issues.  He should be along shortly if he has any helpful suggestions.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
Jdovi
Level 7

Re: Can’t get my Jensen TV’s to work within the roku

Thanks so much, Edmund (@tivoburkee) hopefully you have some trick up your sleeve!

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Tivoburkee
Community Streaming Expert

Re: Can’t get my Jensen TV’s to work within the roku

Sorry but when it comes Jensen tv they have had so many different code sets its not funny, its a new code each time a new model comes out, its like they buy off unsold models and stick the jensen name on it. I would get a universal remote with learning feature so you can it the commands from the Jensen remote. Thats if your roku accepts IR commands. 

Edmund
Roku Community Streaming Expert

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Jdovi
Level 7

Re: Can’t get my Jensen TV’s to work within the roku

Thanks so much for the reply. I just called Roku and got the run around but you answered it directly. I'm using a streaming stick, I noticed that most of the remotes I'm finding online does not work with the streaming sticks, only the roku TV's or boxes. Can I just assume I'm stuck with two remotes at this point?  There is no learning function, scan function, or known compatibility with other brands?

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Tivoburkee
Community Streaming Expert

Re: Can’t get my Jensen TV’s to work within the roku

You can try going into the secret menu and switching to hdmi-cec instead of IR, that's if your tv has that feature;

 

Home 5x, FF, PP, RW, PP, FF  /RF Remote Menu  /IR Transmit Menu

PP is play/pause

 

If it works it would be wifi between the remote and the roku stick+, then it would be cec over the hdmi connector to the tv. No IR involved. 

 

Edmund
Roku Community Streaming Expert

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Jdovi
Level 7

Re: Can’t get my Jensen TV’s to work within the roku

Thanks, no such luck as the TV doesn’t support CEC. It did turn off but the volume didn’t respond. What is weird is I’m having trouble with my new roku streaking stick plus I just purchased at Best Buy but my older roku streaming stick remote controls my same Jensen TV no problem. Seems the newer remote has less compatibly. Is there a way to update the remote codes?

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