Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Can’t find correct replacement remote for LG Roku TV

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I have an LG smart TV and have lost the Roku remote that goes with it. We have been using Roku remote apps as a replacement, but now we have switched internet providers and we need a physical remote to connect to the new network. 

I ordered what I thought was the correct replacement, but it did not work with the TV. The TV model number is 55LF5700, manufactured in October 2015. 

Can anyone recommend the correct remote, or offer a solution to allow me to connect the TV to my wireless network without one?

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Roku Employee
Roku Employee

Re: Can’t find correct replacement remote for LG Roku TV

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@Dpfarwell 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact LG here: https://www.lg.com/us/support or at 1-800-243-0000.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 20

Re: Can’t find correct replacement remote

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Roku doesn't sell roku tv IR remotes for any brand those you have to purchase from the tv manufacturer. Roku has the tv Voice remote that will pair with your tv, and control it by Wifi. Or you can go to your local walmart and get the Roku Voice remote, its sold separately. Best buy has it to at $29.99 which is $10 more then roku or walmart. Walmart also has the One-For-All urc-7935 Streamer universal remote, works great with roku tv's. Here's photo next to roku tv voice remote:

P1010420 (800x600).jpg

 

Edmund
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Roku Employee
Roku Employee

Re: Can’t find correct replacement remote for LG Roku TV

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@Dpfarwell 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact LG here: https://www.lg.com/us/support or at 1-800-243-0000.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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