Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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SBcarshops
Level 7

Can't connect to Streaming Stick, forgot remote

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Good evening, 

I'm on a trip and brought my Roku Streaming Stick + with me, but forgot my remote. Is there a way to access it with out it? I downloaded the app but it cant see my device because it's not connected to the hotel internet yet. And I can't seem to connect it, or find its IP address with out the remote. Im limited on data for my Hotspot so dodnt want to try connecting that wsy until I knew how to get the device to see my network too 

Thanks in advance, 

SBcarshops 

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1 Solution

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makaiguy
Community Streaming Expert

Re: Can't connect to remote

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You're not going to be able to connect without a remote.

This is a stick that only connects to its remote via wifi-direct.  That means you can't use a readily available universal IR remote that supports Roku.  But retailers like Walmart do carry the Roku Voice remote that will work with your stick.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: Can't connect to remote

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You're not going to be able to connect without a remote.

This is a stick that only connects to its remote via wifi-direct.  That means you can't use a readily available universal IR remote that supports Roku.  But retailers like Walmart do carry the Roku Voice remote that will work with your stick.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Jeb6
Level 7

Re: Can't connect to remote

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 I have the Roku remote app on my Android phone.  I use it at home with my streaming stick.  Can this be used in a hotel if you don't have the original remote?

 

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DBDukes
Community Streaming Expert

Re: Can't connect to remote

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@Jeb6 wrote:

 I have the Roku remote app on my Android phone.  I use it at home with my streaming stick.  Can this be used in a hotel if you don't have the original remote?

 


No. The app connects through WiFi, and the Roku has to be on WiFi in order for the app to see it. You can't use the app to connect it to WiFi. You have to have a remote. And for a stick, you have to use one of the Voice Remote devices ($20-$30 to replace).

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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