Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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StevieB48
Level 7

Can't Preview in FF or RW for Spectrum

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I have Roku controlling my Spectrum Streaming TV service.  When I try to watch a recorded program, and want to skip through commercials or boring parts of a sporting event, the Fast-Forward shows only a black screen and not shots of the programming.  I don't know where/when to stop.

 

It there a fix for this?

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renojim
Community Streaming Expert

Re: Can't Preview in FF or RW for Spectrum

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@StevieB48 wrote:

I have two AppleTV devices, and I can easily preview through FF and RW when playing the same programs.


That's interesting.  On a Roku, it's up to the provider to supply those images.  I don't know how the other devices work.  I'm pretty sure I've read in the Roku certification requirements that the trick play scenes (or BIF files) are required, but Roku has a way of letting some channels slide.  There's no setting or anything like that affects them, but you might want to reach out to Spectrum and ask them why they don't provide them.

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6 REPLIES 6\
Tivoburkee
Community Streaming Expert

Re: Can't Preview in FF or RW for Spectrum

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You can't rew or ff through on-demand programming.

Edmund
Roku Community Streaming Expert

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StevieB48
Level 7

Re: Can't Preview in FF or RW for Spectrum

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I'm not talking about On-Demand programming.  I'm talking about recording Network TV show:  drama; comedy; news; sports.  I want to avoid commercials (or long time-outs in football) by fast-forwarding.  I'm able to fast-forward, but can't see a preview of the scream to alert me when to stop.  I have to guess where to stop.

I have two AppleTV devices, and I can easily preview through FF and RW when playing the same programs.

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renojim
Community Streaming Expert

Re: Can't Preview in FF or RW for Spectrum

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@StevieB48 wrote:

I have two AppleTV devices, and I can easily preview through FF and RW when playing the same programs.


That's interesting.  On a Roku, it's up to the provider to supply those images.  I don't know how the other devices work.  I'm pretty sure I've read in the Roku certification requirements that the trick play scenes (or BIF files) are required, but Roku has a way of letting some channels slide.  There's no setting or anything like that affects them, but you might want to reach out to Spectrum and ask them why they don't provide them.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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StevieB48
Level 7

Re: Can't Preview in FF or RW for Spectrum

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That's what I thought.  I called Spectrum, but got a huge "HUH" in response.  I guess an up-the-chain moment with them is, once again, in the cards.  If I could charge Spectrum $25/hour for my wasted time with their customer service people, I'd move up two tax brackets ... 

🥴

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Kris920
Level 7

Re: Can't Preview in FF or RW for Spectrum

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I'm having the same issue. It is so annoying to fast forward a recording and not be able to see when the commercials are over.

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atc98092
Community Streaming Expert

Re: Can't Preview in FF or RW for Spectrum

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@Kris920 wrote:

I'm having the same issue. It is so annoying to fast forward a recording and not be able to see when the commercials are over.


That's something you have to take up with Spectrum. But Roku has released updated guidance to developers, and I believe they are now mandating thumbnails when using trickplay. Of course, those changes won't happen overnight. 

Dan

Roku Community Streaming Expert

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