Remotes & Accessories

[stevenintn]

Stick sn 5s4G4J245829

My remote doesn't work after replacing batteries I've looked everywhere for a model number even logged in on my account. the only number I see on the account pertaining to the remote is 5S464J245829 

Please Help

[renojim]

I believe it's a 3600.

[RokuDanny-R]

@stevenintn 

Thanks for the inquiry.

As @renojim guessed correctly, your Roku device model is a Streaming Stick 3600X.

If you are having issues with your remote, we would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Thanks,
Danny