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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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stevenintn
Level 7
‎08-10-2020 10:03 AM

CANT FIND MODEL NO

Stick sn 5s4G4J245829

My remote doesn't work after replacing batteries I've looked everywhere for a model number even logged in on my account. the only number I see on the account pertaining to the remote is 5S464J245829 

Please Help

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renojim
Community Streaming Expert
‎08-10-2020 12:53 PM

Re: CANT FIND MODEL NO

I believe it's a 3600.

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RokuDanny-R
Roku Employee
Roku Employee
‎08-10-2020 04:23 PM

Re: CANT FIND MODEL NO

@stevenintn 

Thanks for the inquiry.

As @renojim guessed correctly, your Roku device model is a Streaming Stick 3600X.

If you are having issues with your remote, we would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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