@PGib Thanks for reaching out. I'm sorry about the inconvenience. The team is investigating this issue, and working towards a resolution. I'll be sure to keep this topic updated when I hear any further news.
I'm hoping this issue can be resolved. The private listening was one of my favorite features. I wish I had reason to be more positive about the outcome, as I hesitate to purchase another Roku when mine works fine otherwise.
Facing the same issue with our Roku 2. A couple of updates back the headphones stopped working when plugged into the Roku remote.
Yes, the headphones work. I've used them with the following items without issue:
Can't for the like of me understand why Roku would remove this feature? if they think their users simply don't use the headphone jack, welp... They are mistaken, as this thread shows.
I wouldn't consider investing in a product that becomes obsolete by update fiat. I guess we will have to start spreading the word to avoid Roku.
tanner is there a update scheduled soon??? to fix the problem with private listening on roku 2 2720x ?????? ive been thinking about buying another roku ,my 3rd but am holding off until this issue is resolved as a person with a hearing impairment this option is critical to me! plz respond. thanks
@mongo9 Thanks for checking in. Yes, the team is still looking into a resolution for this issue, and we hope to address this in the next software update. We don't have any ETA to share yet, but I'll be sure to share an update when we make any announcements.
Thanks for replying, I just got a new set of speakers that connect through my audio jack and was confused why I couldn’t control the volume via the tv.