Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 19

Re: Bug report: 2720x Private listening headphone disabled by firmware update around 11/10/19

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@PGib Thanks for reaching out. I'm sorry about the inconvenience. The team is investigating this issue, and working towards a resolution. I'll be sure to keep this topic updated when I hear any further news. 

 

Thanks,

Tanner

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Level 7

Re: Private listening not working

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I had to re-pair the remote then use the app on my phone. I don't touch the remote anymore. This worked for me. Good Luck!Smiley Happy

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Level 7

Re: Private listening not working

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@Mellie422 

What specific Roku device do you have?

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Level 8

Re: Bug report: 2720x Private listening headphone disabled by firmware update around 11/10/19

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Think there will be any resolution to this issue?

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Level 8

Re: Bug report: 2720x Private listening headphone disabled by firmware update around 11/10/19

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I'm hoping this issue can be resolved.  The private listening was one of my favorite features.  I wish I had reason to be more positive about the outcome, as I hesitate to purchase another Roku when mine works fine otherwise.

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Re: Bug report: 2720x Private listening headphone disabled by firmware update around 11/10/19

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Facing the same issue with our Roku 2.  A couple of updates back the headphones stopped working when plugged into the Roku remote. 

 

Yes, the headphones work.  I've used them with the following items without issue:

 

  • Android Phone
  • iMac

 

Can't for the like of me understand why Roku would remove this feature?  if they think their users simply don't use the headphone jack, welp...  They are mistaken, as this thread shows.

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Level 8

Re: Bug report: 2720x Private listening headphone disabled by firmware update around 11/10/19

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I wouldn't consider investing in a product that becomes obsolete by update fiat.  I guess we will have to start spreading the word to avoid Roku.  

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Level 7

Re: Private listening not working

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tanner is there a update scheduled soon??? to fix the problem with private listening on roku 2 2720x ??????  ive been thinking about buying another roku ,my 3rd but am holding off until this issue is resolved Smiley Sad  as a person with a hearing impairment this option is critical to me!  plz respond. thanks

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Level 19

Re: Private listening not working

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@mongo9  Thanks for checking in. Yes, the team is still looking into a resolution for this issue, and we hope to address this in the next software update. We don't have any ETA to share yet, but I'll be sure to share an update when we make any announcements. 

 

Thanks,

Tanner

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Level 7

Re: Private listening not working

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Thanks for replying, I just got a new set of speakers that connect through my audio jack and was confused why I couldn’t control the volume via the tv.

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