Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 17

Re: Bug report: 2720x Private listening headphone disabled by firmware update around 11/10/19

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Try re-pairing the remote to the roku, see if it works after that?

Edmund
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Level 7

Re: Private listening not working

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I discovered this same problem this morning on my Roku 2. I attempted to reset the device to factory conditions hoping it would install the original sw.  instead it downloaded the latest sw and I still have the issue.  This Roku is now useless to me as I can only use it with headphones in the environment that it’s in.  It’s a shame.  I’ve been a loyal Roku customer since it’s original release 10 or so years ago buying multiple versions over the years and highly recommending them to others.  If this was a deliberate change I would be very disappointed and consider a new platform.

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Level 9

Re: Private listening not working

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I had plans to upgrade to an Ultra over Christmas and purchase Rokus as gifts, but decided against it since  it appears there is no guarantee private listening won't be disabled on other Roku models in the future.

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Level 7

Re: Bug report: 2720x Private listening headphone disabled by firmware update around 11/10/19

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having the same exact issue with roku 2. Have messaged RokuTannerD to please update us with the latest status.

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Level 8

Re: Bug report: 2720x Private listening headphone disabled by firmware update around 11/10/19

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Repairing did not work.  Power off, repairing etc. Also did not work.

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Level 19

Re: Bug report: 2720x Private listening headphone disabled by firmware update around 11/10/19

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@Kjkorzen  Thanks for letting us know about the issue you're seeing here. I've shared this information with our team who is investigating the issue. We don't currently have an ETA or any potential resolution, but I will be sure to keep everyone updated as soon as I know more.

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Level 19

Re: Private listening not working

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Thanks for the comments here. We've reported this issue to our team and they are investigating.

To clarify, this feature was not intentionally disabled or removed—it appears to be a potential bug in the last release. We don't have an ETA on a fix at the moment, however, compatible device models can use mobile private listening via the Roku mobile app. This will provide the same functionality using your mobile device, as an alternative. You can check out how to use this feature here: https://support.roku.com/article/217478308-how-do-i-use-headphones-on-my-mobile-device-for-private-l...

I'll be sure to share any updates that I hear to keep everyone informed. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Level 9

Re: Bug report: 2720x Private listening headphone disabled by firmware update around 11/10/19

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I've tried the most current Roku Mobile App for both IOS and Android devices, and I don't believe private listening is supported for the 2720x on the mobile app.  I don't see the headphone symbol in the app after connection with the 2720x, and plugging in headphones doesn't enable private listening.  Thanks.

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Level 19

Re: Bug report: 2720x Private listening headphone disabled by firmware update around 11/10/19

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@wills2720  Thanks for calling that out. You're correct, it doesn't appear that the feature is supported on that model. I will continue to provide any updates that I hear on this topic. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Level 7

Re: Private listening not working

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@RokuTannerD

I wish you were correct, but you are incorrect. The mobile device remote listening feature is not an option for me.

My device is apparently not compatible with it — neither in my real life attempt to use the feature nor according to Roku's own website list of compatible Roku devices. Whenever I would connect the Roku app on my mobile device to my Roku device, the remote listening feature was never available.

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