Thanks for the not.
For instructions on how to manually check for an update on your Roku device, visit our Support page here: How do I update the software on my Roku® streaming device?
Headphones will not work on my Roku 2720x that is running version 9.2.0 build 4804 (shows this version is from 12/11/19). It is now 5/4/20 and it still shows there is no update available. I can't use the Roku as it stands and need to know if this will be fixed on my model very soon or if I need to move on.
I'm having the same problem with my 2. An employee from Roku told me how to do the update but it's not showing that there is an update to be downloaded. So as of now, I'm stuck with no private listening.
I suspect that there may be some legal issues regarding the removal of the private listening feature on older Roku remotes. After all, this was a feature that was offered when purchasing this device. I don't remember seeing anything in the manual indicating that Roku would reprogram and disconnect the availability of this feature at Roku's discretion at a later date.
Thanks for the post.
Can you please send me with the following information through PM:
-Roku model and serial number of device having this issue.
-How long have you been experiencing this issue?
With more information, we will be able to assist you further.
Actually I don't see a way to edit a post, as a person doing the posting. My above post/comment was directed at CJC2020's comment, prior to Danny's (Roku's) response.
What a surprise!!!! My private listening feature mysteriously started working again last night (after posting my comments earlier yesterday). It's a miracle!!!
I did not alter or edit my original listing about Roku's arbitrary disabling of the "private listening" feature. Apparently, there's something rotten in Denmark.
My private listening on Roku 2 is now working, but I have the same problem as wills2720 with the volume control. I first posted about the headphone jack problem in January. I'm glad there has been some progress on this issue though.