Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 9

Bug report: 2720x Private listening headphone disabled by firmware update around 11/10/19

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Is there a way to report potential firmware update bugs?  If the private listening feature was intentionally disabled on the 2720x, it would be helpful to receive official notice so we don't waste time trying to debug the problem.  If support for the 2720x is being discontinued, will there be an upgrade offer to the Ultra with private listening?

DougJ and I reported a headphone volume control problem from an earlier update, and around 11/10/19 another update disabled private listening altogether.  Mongo9 and barbalita also report 2720x private listening being disabled in this time frame.

 

 

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Roku Employee
Roku Employee

Re: Private listening not working

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Hi everyone,

Thanks for bringing this to our attention.

We expect this issue to be resolved in the new 9.3 OS update. Your player will update automatically once 9.3 is available.

If the issue is still not resolved after receiving the new 9.3 OS update, please feel free to send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 7

Re: Private listening not working

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I also experienced the same complete loss of use after that software update to the Roku device.

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Level 7

Re: Private listening not working

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I have an older model (2720X - Roku 2), always use the private listening on the remote, but it suddenly stopped working sometime around 11/11/2019.  Software version 9.2.0 - build 4131-06. I have tried all of the recommended things, to no avail. All the channels I've tried, including Roku, Netflix, Hulu, have this problem. FYI when I start a show, there is a quick audio burst of "static" thru the headphones, but that's it.

I really want this feature back !! 

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Level 9

Re: Private listening not working

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Received another update on my 2720x yesterday.  The remote headphone jack and volume control still not working.

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Level 9

Re: Private listening not working

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I'm having the same problem with my 2720x.

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Level 7

Re: Private listening not working

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willis im having the same problem with a 2720x. i wish they would fix this problem soon!!!  through another update . i see Tanner(roku) was looking into this. i need this fixed as im hard of hearing Smiley Sad  . hope Tanner will give us an update on the situation .

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Level 7

Re: Private listening not working

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I tend to suspect that the breaking (on older models) of this previously fully-functional feature (for those who had invested in a newer remote), was a deliberate move by Roku/programmers. :-(

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Level 7

Re: Private listening not working

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Tanner, my Roku account is [personal information removed]

Serial numbers: 1RE3CU021094 and 1RE3DT033223

Software version now 9.2.0 build 4701-06

Happens on all channels, started around 11/11/2019. I do hear a bit of "static" when I first plug in earbuds. I have tried all the recommended troubleshooting on BOTH devices, including reset devices. PLEASE PROVIDE AN UPDATE

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Level 9

Re: Private listening not working

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There is another thread about the 9.2.0 update causing other problems.  It would be nice if we could opt out and roll back the update to a working rev.

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Level 8

Re: Bug report: 2720x Private listening headphone disabled by firmware update around 11/10/19

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Having this same problem.   Private listening works on my phone app but not via the remote headphone jack.  The volume buttons show that it is changing the headphone volume on screen but no sound at all.  Just some static when initially plugged in.  Tried other headphones and bm o luck but they work with my ipad.

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