Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jovic1
Level 7

Broken remote

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I have a ROKU device and when I was in my previous home (and with a different modem and wifi), my remote died so I was successfully using my android app.  Now that I've moved, I have a new modem and wifi so I cannot get my device to connect nor will my phone app work. Where can I buy a new remote?

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Tivoburkee
Community Streaming Expert

Re: Broken remote

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Sorry, but no. 3500 purple stick used a remote no other roku used, so it is no longer available, only used ones on ebay. 

Edmund
Roku Community Streaming Expert

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7 Replies
renojim
Community Streaming Expert

Re: Broken remote

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What's the model number of your Roku?  Not the name, but the number.  It should be written on it somewhere.

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Jovic1
Level 7

Re: Broken remote

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It says on the device 3500X.  Is it possible to just buy a remote?

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Tivoburkee
Community Streaming Expert

Re: Broken remote

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Sorry, but no. 3500 purple stick used a remote no other roku used, so it is no longer available, only used ones on ebay. 

Edmund
Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: Broken remote

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@Jovic1 

Thanks for the post.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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mariamarsala
Level 7

Re: Broken remote

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Danny

The wire that hooks to my TV broke.  It's the part that goes into the TV.  A little metal part broke off and I'm unable to find it. 

I see that it's part of something called a "Switching Adapter"  On one end is a USB and on the other end is the broken part. 

Please advise what my alternatives are to get a replacement, etc.  

Maria

 

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renojim
Community Streaming Expert

Re: Broken remote

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See if you have another USB cable for a phone or tablet lying around that would fit.

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mariamarsala
Level 7

Re: Broken remote

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thank you.  That worked!  I think it takes an A cable. 

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