Remotes & Accessories

[Jovic1]

I have a ROKU device and when I was in my previous home (and with a different modem and wifi), my remote died so I was successfully using my android app.  Now that I've moved, I have a new modem and wifi so I cannot get my device to connect nor will my phone app work. Where can I buy a new remote?

[renojim]

What's the model number of your Roku?  Not the name, but the number.  It should be written on it somewhere.

[Jovic1]

It says on the device 3500X.  Is it possible to just buy a remote?

[Tivoburkee · Accepted solution]

Sorry, but no. 3500 purple stick used a remote no other roku used, so it is no longer available, only used ones on ebay. 

[RokuDanny-R]

@Jovic1 

Thanks for the post.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Thanks,
Danny

[mariamarsala]

Danny

The wire that hooks to my TV broke.  It's the part that goes into the TV.  A little metal part broke off and I'm unable to find it. 

I see that it's part of something called a "Switching Adapter"  On one end is a USB and on the other end is the broken part. 

Please advise what my alternatives are to get a replacement, etc.  

Maria

[renojim]

See if you have another USB cable for a phone or tablet lying around that would fit.

[mariamarsala]

thank you.  That worked!  I think it takes an A cable. 

[Trikia]

Hi there, I have the same issue.. I've moved and my WiFi isn't syncing with my roku and I can't get to setting to change the WiFi..  remote broke a long time ago and I've been using my phone.. how can I change the WiFi on roku without remote? 

[renojim]

@Trikia, you can't.  If you can remember your SSID (network name) and password of your old Wi-Fi and you can configure your new Wi-Fi to match, the Roku should connect.  Otherwise, you need a remote.