Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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TD84
Level 7

Brand New Roku Streaming Stick+ not pairing with remote

Hi all,

I bought a Roku Streaming Stick+ HD/4K/HDR Streaming Device with Long-range Wireless and Voice Remote with TV controls and no matter what I do I cannot get the Voice Remote to pair.

I've followed the methods on this site about a thousand times with no luck https://support.roku.com/article/208755708 

I've used the HDMI extender with no luck either. How can this be fixed?

I don't know where to find the model of remote but the number in the battery location is RF342B-T5-03 1-4

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10 REPLIES 10\
RokuDanny-R
Roku Employee
Roku Employee

Re: Brand New Roku Streaming Stick+ not pairing with remote

@TD84 

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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JustWork
Level 7

Re: Brand New Roku Streaming Stick+ not pairing with remote

I have the same problem as the poster.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Brand New Roku Streaming Stick+ not pairing with remote

@JustWork 

Thanks for the post.

Please see my previous post and I'll be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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AlmostJake
Level 7

Re: Brand New Roku Streaming Stick+ not pairing with remote

Seem like a lot of wasted effort on your part Danny, if your stock answer is always to PM you.  How do you expect others with the same problem to learn?  Or is your response meant to drive community membership?

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JustWork
Level 7

Re: Brand New Roku Streaming Stick+ not pairing with remote

@RokuDanny-R How do I send you a private message?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Brand New Roku Streaming Stick+ not pairing with remote

@JustWork 

Thanks for the inquiry.

For more information about how to send a PM, visit our Community post here: Welcome to the Community


Thanks,
Danny

Danny R.
Roku Forum Moderator
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JustWork
Level 7

Re: Brand New Roku Streaming Stick+ not pairing with remote

When I go to your profile there isn’t a send this user a private message button.

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Tivoburkee
Community Streaming Expert

Re: Brand New Roku Streaming Stick+ not pairing with remote

Did actually click on profile and scroll down a bit on the right side is contact box in it purple private message link?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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lizelaine
Level 7

Re: Brand New Roku Streaming Stick+ not pairing with remote

Stick SN: 225110389650   Model: 3810X

Remote:  Model RC-EL

After at least 30 attempts to pair my remote, I have now managed to lock screen on purple window with illustration on how to do it.  I have removed batteries, replaced batteries, pushed reset button for more than 3 seconds.  Light on stick is a steady blue.  Now screen is locked on purple page. My tv is a Samsung Smart TV.  This is replacement upgrade from older  remote which was working fine until it got wet.  Please help.

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