Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Mantis137
Level 7

Bought new remote but it doesnt have headphone jack

I bought a new remote from an advertisement on Roku and when it arrived it did not have the audio headphone jack. I need to switch this new remote for one with an audio headphone jack (even if its the old remote). Please help

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Bought new remote but it doesnt have headphone jack

@Mantis137 

Thanks for the post.

What Roku model device are you trying to use a remote with private listening with? Please be aware that not all Roku devices are compatible with the remote with private listening.

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mantis137
Level 7

Re: Bought new remote but it doesnt have headphone jack

My remote control that stopped working is a model RC35; P/N: 3226000106; PCC ID: TC2-RCB5

My Roku device is a model 4230X.

My remote works except for the headphone jack which suddenly stopped working today. 

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Tivoburkee
Level 21

Re: Bought new remote but it doesnt have headphone jack

The remote you need is the Gamer remote, $29.99, so its $10 or $15 more then non-headphone remote you purchased, you shouldn't expect straight exchange. Fourth one down on this page:

https://www.roku.com/products/accessories/player

Edmund
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