Remotes & Accessories

[Sandythomas007]

I can not find a way to contact anyone. It was bought in May 2020, and the remote won’t work. Went through all the trouble shooting. Brand new batteries twice.  Is it still under warranty?  

[RokuDanny-R]

@Sandythomas007 

Thanks for the post.

Can you please provide more information regarding the issue you are experiencing? What Roku device model are you using?

We would recommend taking a look at the troubleshooting steps provided by our Support pages depending on the Roku device that you have here:
How do I resolve problems with my Roku IR (infrared) remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted.

Thanks,
Danny

[steeleours]

ALL troubleshooting has been done.  please answer what is warranty?

[RokuDanny-R]

@steeleours 

Thanks for the inquiry.

For information regarding Roku device warranty, visit our Support page here: What is Roku’s support policy?

Thanks,
Danny