Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Lv999
Level 7

Battery life even after update 4/8/21

Battery life is HORRIBLE.  . 

Roku Streaming Stick + (3810, 3811 series)  3810x

What is recommended solution.   Do not have same problem with other Roku in house. 

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5 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Battery life even after update 4/8/21

Hi @Lv999,

Thanks for keeping in touch and providing an update.

Please provide the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary

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StevieWonder
Level 7

Re: Battery life even after update 4/8/21

Hello, Mary,

Recently my Roku remote began consuming batteries at a rapid pace.  The last two sets of batteries only lasted 2 days each and this TV only runs about 3-4 hours per day.  I have tried the restart/reset routine.  Below is the information I captured from the remote setup screen:

MAC address: 8C:49:62:8F:F7:7D

Firmware version: 2.01.19.108

Name: Voice Remote

Model: RC490

Thanks for your help.

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RokuMary-F
Roku Employee
Roku Employee

Re: Battery life even after update 4/8/21

Hi @StevieWonder,

Welcome to the Roku Community! 

I understand that you are experiencing rapid battery drain, I'd be happy to take a closer look to see how we can help.

Could you please send us the serial number of your Roku device by going to Settings > System > About.

Please let us know and we'll continue assisting you from there!

Thanks,

Mary

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StevieWonder
Level 7

Re: Battery life even after update 4/8/21

Mary, 

The model number is: 3810X and serial number is YHOOD1880953.

Steve

 

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RokuMary-F
Roku Employee
Roku Employee

Re: Battery life even after update 4/8/21

Hi @StevieWonder,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you.

Let me know if you have any other questions, and have a good day!

Regards,
Mary

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