Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Lv999
Level 7

Battery life even after update 4/8/21

Battery life is HORRIBLE.  . 

Roku Streaming Stick + (3810, 3811 series)  3810x

What is recommended solution.   Do not have same problem with other Roku in house. 

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11 REPLIES 11\
RokuMary-F
Roku Employee
Roku Employee

Re: Battery life even after update 4/8/21

Hi @Lv999,

Thanks for keeping in touch and providing an update.

Please provide the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary

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StevieWonder
Level 7

Re: Battery life even after update 4/8/21

Hello, Mary,

Recently my Roku remote began consuming batteries at a rapid pace.  The last two sets of batteries only lasted 2 days each and this TV only runs about 3-4 hours per day.  I have tried the restart/reset routine.  Below is the information I captured from the remote setup screen:

MAC address: 8C:49:62:8F:F7:7D

Firmware version: 2.01.19.108

Name: Voice Remote

Model: RC490

Thanks for your help.

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RokuMary-F
Roku Employee
Roku Employee

Re: Battery life even after update 4/8/21

Hi @StevieWonder,

Welcome to the Roku Community! 

I understand that you are experiencing rapid battery drain, I'd be happy to take a closer look to see how we can help.

Could you please send us the serial number of your Roku device by going to Settings > System > About.

Please let us know and we'll continue assisting you from there!

Thanks,

Mary

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StevieWonder
Level 7

Re: Battery life even after update 4/8/21

Mary, 

The model number is: 3810X and serial number is YHOOD1880953.

Steve

 

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RokuMary-F
Roku Employee
Roku Employee

Re: Battery life even after update 4/8/21

Hi @StevieWonder,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you.

Let me know if you have any other questions, and have a good day!

Regards,
Mary

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Sparky13
Level 7

Re: Battery life even after update 4/8/21

This just started happening to me the past couple of days on multiple devices.. Seems like it has been an issue for some time, and Roku "thinks" the latest update will fix it. In my case it seemed to cause t he problem.  

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Michael2021
Level 7

Re: Battery life even after update 4/8/21

Were you able to get this resolved? I am experiencing the same thing.

Thank you,

Mike H

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Michael2021
Level 7

Re: Battery life even after update 4/8/21

Were you able to get this resolved with Roku?

Or just the Bureaucratic BS?

Thank you,

Michael

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Michael2021
Level 7

Re: Battery life even after update 4/8/21

Were you able to get this resolved?

Thank you,

Michael

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