Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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jeffrok
Level 11

Re: Battery Life on Remote

"Slam2456" wrote:
The problem with rapid drainage of the batteries in Roku remotes seems to extend WAY beyond the expiration date of the batteries. :roll:  Such explanations are only too obvious, the user has certainly already considered this before going to the trouble of posting about their experience.


Ok, then you offer an idea. All bases need to be covered- you cover some.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Roku Employee
Roku Employee

Re: 3800 remote eating batteries

@cheesegrits 

Thanks for letting us know about the issue that you are experiencing.

For further help from our Support team to troubleshoot the issue you're running into, please feel free to send me a PM with your Roku account email address and your Roku device's serial number from Settings>System>About. I'll follow up directly to get you in touch for more assistance.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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DubTaylor
Level 10

Re: Battery Life on Remote

It's the new nature of the new beast.

My Roku Ultra remote gobbles up and spits out batteries like candy through a spoiled child (not as severe as described above - that sounds like an RMA to me).
I've never had the headphones plugged in.
The remote becomes possessed by Satan at times, comes completely unglued, while random buttons seem like they're being pressed by evil ghosts before recovering - so far it does eventually recover, but when it does it's hard to say where you'll be, or if you'll be sitting through a reboot sequence (that happens sometimes and I strongly suspect the remote freak-out, in turn freaks-out the Plex App, and it blows straight up <--- 'cause that's where I am most of the time).

I have come to expect this behavior.
It's done it to me and plenty of others, but has yet to be acknowledged or investigated and for the life of me I wouldn't know where to start investigating.
It did it before and after the surgical procedure that amputated those quick-shot-buttons.

It's Roku Remote Sprites (not the UnCola).
Get used to it - would be my suggestion (and have plenty of batteries on hand).
Bob_CV
Level 7

Re: Battery Life on Remote

Hey all.  Newbie to this forum here, but certainly not to Rokus...

I'm also having a severe battery life issue on one of my Roku Streaming Stick+ controllers.  I am a long time Roku fanatic and have several different models of box type Rokus. Early last June I replaced one of my TVs with a TCL Roku model and bought 3 Sticks to replace the boxes to remove the unsightly cables and boxes on other wall mounted TVs.  I've never had an issue with battery life with any of the previous models, including the one that is used the most and the only one that had plug in headphones (I have noted slightly shorter life with that one, but nothing unexpected or alarming).

Two of my sticks are in rooms that are not used frequently, but one is (connected to a Visio smart TV if that matters, though I doubt it).  That one goes through batteries like crazy (about a set every 1-3 weeks).  There are no headphone connections on any of these three where they are all 3810X models with S/W version 9.1.0 build 4111-50 installed.

About the only thing I haven't tried yet is swapping the controllers around to different rooms to see if the problem follows the controller, or the TV that is used the most.  I could also swap sticks around as well to see if the problem follows a specific stick.  I'm going to post this information to Tanner along with S/Ns but was wondering if anyone has run into a potential solution to this issue yet?

One other item I've noted is that this controller will lose it connection and has to be re-paired frequently, regardless of battery age.  Not sure if this is related but thought I'd mention it.

Thanks
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Elijah_Baley
Level 8

Re: Battery Life on Remote

Just to add a data point to this thread: I have 2 Ultras and 2 Roku 3s in use with the two Ultras being the most heavily used. My remotes last for months, over 6 months, and my main Ultra has had the same set for 11 months and is still reporting at 33%.

i do not know why I should have such good luck. I just use regular batteries in all my remotes.

On thing that may,  or may not, make a difference: I do not hold my remote when watching TV and I do very little "browsing" of any kind. If I wish to watch something I pick  up the remote, navigate to what I want to watch, start it playing and then put the remote down.

With the original motion sensing remotes any movement caused the sensor to kick in. Even laying them on a table could cause battery drain when people walked around if the remote were laid on its round side so it could jiggle when the table vibrated. This caused people to develop the habit of laying the remote on its face so it was less likely to move under minimal stimulus.

I "think" Roku fixed that issue with a remote firmware modification a long time ago but many people, including me, never broke the habit of laying the remote on its face so, if that bug is somehow back, maybe that is the difference.

Aside from that I do not use any Roku remote to control my TV or receivers or anything except the Roku. All my Roku remotes use WiFi-direct, except one forlorn little IR remote in my workshop, so I do not think WiFi-direct is the problem.

Maybe it is location related and batteries just last longer at my two homes. This may be particularly true here in Tennessee where I have spent most of the last year or so. This part of rural Tennessee is particularly laid back and maybe the batteries just are under less stress here. Do batteries even suffer from stress?
Two Roku Ultras, three Roku 3s and a Roku 1
"Part of the secret of success in life is to eat what you like and let the food fight it out inside." Mark Twain
Van Roy's Law: An unbreakable toy is useful for breaking other toys.
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Djgerbus
Level 7

Re: Battery Life on Remote

My serial number is YK000L707370.  I have a Roku Ultra model 4660X with a wired Ethernet connection.  I have had to replace batteries twice in 6 weeks.  Please help!  I can’t afford a Roku if this is the cost.  [Edited to remove personal information]

Dan Gerbus

"RokuTannerD" wrote:
Hi everyone, 

If you'd like further help from our Support team to troubleshoot the issue you're running into, please feel free to send me a PM with your Roku account email address and your Roku device's serial number from Settings>System>About. I'll follow up directly to get you in touch for more assistance. 

Thanks,
Tanner
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atc98092
Level 15

Re: Battery Life on Remote

"Djgerbus" wrote:
My serial number is YK000L707370.  I have a Roku Ultra model 4660X with a wired Ethernet connection.  I have had to replace batteries twice in 6 weeks.  Please help!  I can’t afford a Roku if this is the cost.

Dan Gerbus

No, that is not normal. My Ultra 4640 remote batteries last for months. Do you use the headphone jack in the remote? That alone uses a lot of battery power, and if you don't unplug the headphones when not in use your batteries will drain in days. 
Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Djgerbus
Level 7

Re: Battery Life on Remote

No, I do not use the headphones.
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atc98092
Level 15

Re: Battery Life on Remote

"Djgerbus" wrote:
No, I do not use the headphones.

If you're still within the one year warranty period, I would contact Roku support and see about a replacement. Posting on this forum is not considered contacting support, but one of the Roku mods might be able to assist. 
Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Community Manager
Community Manager

Re: Battery Life on Remote

@Djgerbus

I saw your private message, and will have our support team reach out to assist you further. 


Thanks,
Tanner
Tanner D.
Roku Community Manager
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