Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ginarvisco
Level 8

Battery Life on Remote

My Roku remote eats batteries like no other remote I have ever had.  Is there an issue with this? I replace the batteries every two weeks its crazy.  Any help would be appreciated.

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172 Replies
Pjd813
Level 8

Roku Ultra remote unreasonable battery drain

I have had my Ultra installed for about three months. I am on my third set of batteries. I see others complain about this. I also see that the only vaguely reasonable explanation I have seen is that while the Ultra is in sleep mode the remote is still communicating with the Ultra. By “reasonable” I mean “likely”. This is nonsense. When the first set died flat dead while I was using it I just figured that the batteries that shipped with the unit were old. The last two battery sets that died were fresh. They die very unceremoniously, often while I am using it. No warning of any kind. I have had the unit long enough that I can’t return it or swap it out. Therefore, unless there is some new information about what it could be this is just an attempt to keep this issue alive and make Roku see that this is really unacceptable product behavior.  I don’t use the headphone feature. If they are trying to keep the price of the unit down by not making the unit rechargeable a la Harmony that is silly when you consider that this device is for someone sophisticated enough to use an Ethernet connection. I would pay a minimal amount more for the rechargeable capability.

Community Manager
Community Manager

Re: Roku Ultra remote unreasonable battery drain

Hi there! 

Thanks for reaching out! I'm sorry to hear about the issue you're running into with your remote. 

Please feel free to PM me with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team in touch with you directly to help provide further options to help get this resolved. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
DBDukes
Level 10

Re: Battery Life on Remote

"ginarvisco" wrote:
My Roku remote eats batteries like no other remote I have ever had.  Is there an issue with this? I replace the batteries every two weeks its crazy.  Any help would be appreciated.

Which remote? Specifically, is the the remote that came with your Roku? And, which Roku is that (include model number)?

Also, which software version and build (don't say latest; say what it is)?

Are you using headphones on the remote (may not apply, depending on which remote you're using)? If you are using headphones, are you unplugging them when not listening?
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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ginarvisco
Level 8

Re: Battery Life on Remote

Its the remote that came with my roku the one with the volume button. Model 3800X 

Software 9.0.0 4142-55  
Remote Firmware 2.01.19.100

No headphone dont think you can
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DBDukes
Level 10

Re: Battery Life on Remote

"ginarvisco" wrote:
Its the remote that came with my roku the one with the volume button. Model 3800X 

Software 9.0.0 4142-55  
Remote Firmware 2.01.19.100

No headphone dont think you can

Got it. That's the Roku Streaming Stick. No heaphones on that device. That has traditionally been the reason for short battery life, but cannot apply in your situation.

There have been reports from others regarding the Stick and short battery life, particularly since the last couple of builds for 9.0 (I think it started being reported with build 4114, but I'm going on memory). Most likely, the moderator, Tanner, will ask you for information via PM, even if you've reported it already on the board. That'll be easier for him to coordinate with techs who are looking into these reports. He usually responds pretty quickly during west coast business hours. He's RokuTannerDB (the "Roku" in the name is the clue that he actually works for Roku), so be ready to respond when he chimes in.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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DubTaylor
Level 10

Re: Battery Life on Remote

"ginarvisco" wrote:
My Roku remote eats batteries like no other remote I have ever had.  Is there an issue with this? I replace the batteries every two weeks its crazy.  Any help would be appreciated.

It's not just the stick remote. I have an Ultra, never had the headphones plugged in - when two AA Duracells need replacing at least once a month - with the mystery 'Remote Gone Missing Syndrome' (sometimes causing a hard reboot of the device), there's something horribly, horribly wrong, but you'll never get Roku to admit it. Never.

Just buy stock in Duracell.
Prayer seems to help when the remote goes into Girls Gone Wild mode. I don't pray, but my SIL says it works on hers sometimes.
fluke
Level 10

Re: Battery Life on Remote

I can't speak to the Roku stick, but from the Ultra remote I have been getting around a month with a pair of Energizer rechargeable 2300 mAh batteries.

I believe this is a standard side-effect from using Wifi Direct with AA batteries.
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DBDukes
Level 10

Re: Battery Life on Remote

"fluke" wrote:
I can't speak to the Roku stick, but from the Ultra remote I have been getting around a month with a pair of Energizer rechargeable 2300 mAh batteries.

I believe this is a standard side-effect from using Wifi Direct with AA batteries.

Possibly. But I go months, many many months, on the same set of batteries on my Ultra. While I don't use the headphones, I do use the Roku regularly. I've not experienced the battery life issue others have reported. Don't understand why some experience it and some don't. Same model device, same software, different results. The only thing that comes to mind is either network -- such as one user having a more crowded or busier network and the remote having to search and reconnect more often -- or behavioral differences. 

An example of a behavioral difference would be something along the line of powering the device off regularly. Many Stick users will connect to a TV's USB port, which are often powered off when the TV is off. I never do on my Stick. And, I've read more and more of box users connecting to smart power strips in order to power down the Roku when the TV is off. But doesn't that leave the remote looking for something to pair with? And if it goes all night trying to pair with a device, won't that use batteries?

Now, I don't know if that may be the cause of any user's issue, but it seems to my limited brain that it might be a factor of some degree. At least for some users.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
Tivoburkee
Level 14

Re: Battery Life on Remote

"DBDukes" wrote:
"fluke" wrote:
I can't speak to the Roku stick, but from the Ultra remote I have been getting around a month with a pair of Energizer rechargeable 2300 mAh batteries.

I believe this is a standard side-effect from using Wifi Direct with AA batteries.

Possibly. But I go months, many many months, on the same set of batteries on my Ultra. While I don't use the headphones, I do use the Roku regularly. I've not experienced the battery life issue others have reported. Don't understand why some experience it and some don't. Same model device, same software, different results. The only thing that comes to mind is either network -- such as one user having a more crowded or busier network and the remote having to search and reconnect more often -- or behavioral differences. 

An example of a behavioral difference would be something along the line of powering the device off regularly. Many Stick users will connect to a TV's USB port, which are often powered off when the TV is off. I never do on my Stick. And, I've read more and more of box users connecting to smart power strips in order to power down the Roku when the TV is off. But doesn't that leave the remote looking for something to pair with? And if it goes all night trying to pair with a device, won't that use batteries?

Now, I don't know if that may be the cause of any user's issue, but it seems to my limited brain that it might be a factor of some degree. At least for some users.

Actually with current remotes if the roku is powered off the wifi remote switches to IR for roku commands, so I doubt it would be looking for a device all night long.
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