Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Brians1196
Level 7

After factory reset, Roku cannot connect to any remote.

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: After factory reset, Roku cannot connect to any remote.

@Brians1196 

Thanks for the post.

Can you please clarify the issue you are experiencing? What remotes were you using to connect to your device?

Please be aware that the Roku Streaming Stick 3810 required an enhanced remote that works through wifi and a simple IR remote will not work to control this device.

For troubleshooting steps regarding your specific device, visit our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Brians1196
Level 7

Re: After factory reset, Roku cannot connect to any remote.

I did a factory reset and can’t get the remote to pair again. I tired my 3810 remote, my uktra remote and my premiere plus remote.

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: After factory reset, Roku cannot connect to any remote.

@Brians1196 

Thanks for the update.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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