Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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stclymer
Level 7

After factory reset, Roku Express cannot connect to any remote.

Extremely annoying. Everything was working fine but I simply wanted to switch my Roku Express to a different account. This apparently requires a factory reset which effectively bricked my device.

After the reset, the "Let's get started screen" appears, but no matter what I do, it won't pair with the original remote, or any other remote. It's just sits there blinking away, green light on the remote and blue light on the Express.

Tried everything in the troubleshooting guides, tried new batteries, tried powering down for 10 minutes, tried the remote from my other Roku, tested the Express remote on one of my other Roku's  and it synced with no problem, so it's clearly not the remote.

So, 1) Why on earth do I need to do a factory reset to change the linked account?

2) Why would a factory reset brick the device like this?

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6 Replies
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Tivoburkee
Level 16

Re: After factory reset, Roku Express cannot connect to any remote.

All you have is wifi remotes? It needs an IR remote to get you into the menu and to remote section to pair your wifi remote back to it. Go to target or walmart and get cheap rca remote that has roku listed on it, if you want to, return it.

And for those who will say an express can't be paired to wifi remote, you're wrong, at least with 3900 and 3930 expresses.

Edmund
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stclymer
Level 7

Re: After factory reset, Roku Express cannot connect to any remote.

No, I have the original enhanced remote that came with the Express and when I push buttons on the remote, the blue light blinks and the screen saver resets, it just doesn't sync so I can't do anything from the "Let's get started menu".

I thought all Roku remotes are IR remotes, right?

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cherryz
Level 7

Re: After factory reset, Roku Express cannot connect to any remote.

were you ever able to get through the setup after the factory reset?  I did the same thing, I wanted to change the email the roku was setup orginally to.  I no longer had access to that email.  after doing the reset, I cant get either of my roku remotes to get past language.  I have standard and enhanced remote.

 

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Roku Employee
Roku Employee

Re: After factory reset, Roku Express cannot connect to any remote.

@cherryz 

Thanks for the inquiry.

If you are having issues controlling your Express device with your remotes, I recommend taking a look at the remote troubleshooting steps offered here: How do I resolve problems with my Roku IR (infrared) remote?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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zafir
Level 7

Re: After factory reset, Roku Express cannot connect to any remote.

I have the same exact problem and it will not work at all. 

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Roku Employee
Roku Employee

Re: After factory reset, Roku Express cannot connect to any remote.

@zafir 

Thanks for the note.

Can you please describe the issue that you are experiencing with your Roku Express device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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