Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Added SD Card - Remote no longer works?

Yes - I have searched for this - and found no solution that worked for me.   That said:

Roku 3, I added a 32G memory card.   My remote, upon adding the card is no longer detected.

I loaded the Roku app for my smartphone to be able to select to format the SD card - and it still is not recognizing my remote.   (There is no "pairing" button inside the remote).

I did use the smartphone app to scroll through to re-connect to the remote.   Doesn't recognize it.

Then - used smartphone app again to go to System > Restart Roku - and it's been stuck on the startup Roku screen for about 10 minutes, now - and is not recognized on my network, yet to be able to use the smartphone app.

What gives?   Can't these things just work as intended?

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Community Streaming Expert

Re: Added SD Card - Remote no longer works?

Remove the SD card and restart the Roku. Problems accessing the SD are known to cause problems including an incomplete startup. If you get a completed startup see if the other symptoms go away.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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