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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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toddntraci
Level 7
‎01-14-2021 11:27 AM

Accidentally hit Forget this device

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I have an external roku express and I use a mobile app on my phone to control it.  I accidentally hit "forget this device" and now I cannot figure out how to add it back to my mobile app 

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Tivoburkee
Community Streaming Expert
‎01-14-2021 11:45 AM

Re: Accidentally hit Forget this device

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So go to your cellphone app click on devices, the express should be listed as a new device, click on it and it should now be connected. 

Edmund
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert
‎01-14-2021 11:45 AM

Re: Accidentally hit Forget this device

Jump to solution

So go to your cellphone app click on devices, the express should be listed as a new device, click on it and it should now be connected. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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toddntraci
Level 7
‎01-14-2021 03:30 PM

Re: Accidentally hit Forget this device

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Thank you.  It was not there before, but it is now.  Fixed.☺️

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Rocks
Level 7
‎11-18-2021 08:28 AM

Re: Accidentally hit Forget this device

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I accidentally hit ‘forget this device’, and now my tv won’t even show up in devices. Help? 

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nazgul
Level 8
‎12-15-2021 06:43 PM

Re: Accidentally hit Forget this device

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Try this quick fix first before messing with settings that were fine a minute ago, or resetting, or calling down The Wrath upon Roku.

Roku app was fine unti I hit "forget this device." Mobile app would not find device again. After reading all the above and trying everything the only fix that worked was leaving the mobile app on searching for device, then unplugging the Roku TV, plug back in and let app search while Roku started up. Mobile  app found device, no trouble since.

Best guess is an update that needs a full shutdown and restart to work, and Roku never fully shuts down, even when you hit the power off button. So you have unplug and plug back in for a reboot.

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