Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Digital
Level 7

3820X remote issues

Hi, I have a Roku 3820X. Unfortunately my puppy chewed the remote now it's not working on all the buttons.
I contacted the UK supplier for a replacement.
They don't have any.
I contacted Roku customer support. They have them buy won't sell me one.
I bought and returned a replacement remote because it was for a 3810.
Unfortunately whilst trying to get it to connect I factory reset the Roku. Now it's not connected at all so even the phone app doesn't work.
Where can I get replacement 3820X remote?
Anazon, ebay and even google search has nothing!!!
Thanks,
Warren

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13 Replies
DBDukes
Level 10

Re: 3820X remote issues

"Digital" wrote:
Hi, I have a Roku 3820X. Unfortunately my puppy chewed the remote now it's not working on all the buttons.

I contacted the UK supplier for a replacement.

They don't have any.

I contacted Roku customer support. They have them buy won't sell me one.

I bought and returned a replacement remote because it was for a 3810.

Unfortunately whilst trying to get it to connect I factory reset the Roku. Now it's not connected at all so even the phone app doesn't work.
Where can I get replacement 3820X remote?

Anazon, ebay and even google search has nothing!!!

Thanks,
Warren

Is the 3820 a Stick? Stick+? Is there a suffix? 3820EU maybe?

If so, are you saying the 3810 remote didn't work with it? Just wouldn't pair? What error did you get?

Finally, when you went to the accessories link at the bottom of the Roku home page (which takes you to http://www.mediastreamingmarket.com/) why wouldn't they let you buy one? They're £19.99 if it's a Stick+.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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Digital
Level 7

Re: 3820X remote issues

Its a Roku streaming stick+.
Model 3820x.
http://www.mediastreamingmarket.com/
Only have remotes compatible with Roku models 3600, 3800 and 3810.
Totally stuck.
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jeffrok
Level 12

Re: 3820X remote issues

I'm looking on Google, and I don't even see a Roku 3820.. I think it's a Roku 3810.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Digital
Level 7

Re: 3820X remote issues

I wish it was a 3810.
On the Roku stick it says Model 3820x.
I also bought a 3810 remote, that will not connect.
AND www.mediastreamingmarket.com emailed me saying they only have remotes compatible with Roku models 3600, 3800 and 3810. Not 3820x.
Roku have no model number information on there website.
Does anyone from Roku ever help out on this forum.
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jeffrok
Level 12

Re: 3820X remote issues

This isn't a support forum.. more of a general community forum with a touch of official support.

But if you don't believe me, Google "Roku 3820" and no results will show up. If it's a Roku stick, I see no reason why a 3810 model remote won't work with yours.. I'm guessing they're almost identical.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Digital
Level 7

Re: 3820X remote issues

I believe you.
I've been googling it for a week and have found nothing about 3820x.
They look identical.
I bought a 3810 remote and it doesn't work.
Could be the new remote's defective.
Could be Roku made a change between 3810 and 3820x.
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jeffrok
Level 12

Re: 3820X remote issues

Have you called support? The way Roku's been making Sticks lately, the remotes are usually interchangable.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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RokuShawnS
Level 10

Re: 3820X remote issues

Go to Settings > System > About.  You should see both model number and the serial number there.  PM me both of them, and I can advise further.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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jeffrok
Level 12

Re: 3820X remote issues

"RokuShawnS" wrote:
Go to Settings > System > About.  You should see both model number and the serial number there.  PM me both of them, and I can advise further.


I don't think he can, since he did a factory reset and doesn't have a remote.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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