Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuDanny-R
Roku Employee
Roku Employee

Re: 3800R Streaming Stick Horrible Remote Control Experience

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Hi,

Thanks for the update.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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huntmarv
Level 8

Re: 3800R Streaming Stick Horrible Remote Control Experience

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These remote controls are a failed design. They use batteries literally like no other remote I've ever used. Roku refuses to make it right with it's customers. I'm giving them until February to make it right or I'm filing a claim against Roku. I believe the WiFi on the remote stays in constant search for the device. You might as well but a universal remote but that isn't the point. The point is we bought a device that works inadequately.  I've replaced my batteries every 3-4 weeks. Batteries in a remote should last about 1 year.  Roku sent me an email with a link on how to save battery life. An email like that to a 50 year old that's used more batteries in his lifetime than the person responding to my email. I don't think so. See you in court Roku. 

silvershield
Level 7

Re: 3800R Streaming Stick Horrible Remote Control Experience

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Apparently the fix for your issue was to replace the remote?

I have the exact, word for word, frustrating problem with the remote for my Roku streaming stick, which I purchased in Dec for Christmas.  Over the last few weeks I have become increasingly frustrated as the remote works fine for one moment and stops working the next for a few moments.

I looked at all these issues that others have and it seems that the solution is to just get a replacement.

cundallini
Level 8

Re: 3800R Streaming Stick Horrible Remote Control Experience

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OP here. To set things clear, Roku did reach out to us and they've sent a replacement remote shorty after the first post was, well... posted. The replacement worked, and still is I presume, way better than the old remote. Anyone having same issues, I suggest contacting Roku, getting a support case number, and if things don't work out at first (as in our case), I suggest posting about it here on the forums. Tanner will take care of you, as he did in our case. Thumbs up! In the meantime, we bought Caavo (unrelated to the Roku issue, mind you - we just needed something to replace our TV, Roku, FireTV remotes and Xbox controller when watching movies). If everything fails, I suggest you do the same. But, to be clear, replacement Roku remote that was sent to us worked as advertised. There you go. Hope you resolve your issues in a satisfactory manner. We did. Thanks to Tanner once more. Happy new year, y'all!

flipschitz
Level 9

Re: 3800R Streaming Stick Horrible Remote Control Experience

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UPDATE:  Since Roku sent a replacement remote I haven't experienced any of these issues any longer so thank you for the replacement.  I regret that we all had to suffer through the same frustration.

Aolson12
Level 7

Re: 3800R Streaming Stick Horrible Remote Control Experience

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I have the same issue. Can you please issue me a new roku device? Mine does not work at all.

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RokuDanny-R
Roku Employee
Roku Employee

Re: 3800R Streaming Stick Horrible Remote Control Experience

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@Aolson12 

Thanks for the inquiry.

If you are having issues with your remote connectivity, we would recommend following the troubleshooting steps provided on our Support page here: How do I resolve problems with my Roku enhanced "point-anywhere" remote?

If you are still unable to resolve your connectivity issue after following the troubleshooting steps, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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dugbro
Level 7

Re: 3800R Streaming Stick Horrible Remote Control Experience

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I recently purchased a Roku Streaming Stick directly from Roku.com and I’m having the same problem everyone else is having: The remote fails to pair with the Streaming Stick even after many attempts to pair while following all troubleshooting procedures described in Roku Support. I have submitted a request for help to Roku Support via the Roku Support interface at Roku.com but haven’t yet received a response from Roku Support.

I’ve been a Roku user for many years (15+ years I think) and I currently have three Roku streaming devices in my house. I have never had this problem before but then the malfunctioning remote came with a Roku Streaming Stick and this is my first experience with that device. I never use more than one Roku device at a time and my other Roku devices operate flawlessly with my current wired and wireless internet equipment which is a standard Spectrum setup.

Roku support, please respond to my request for help asap as I’m setting up audio/video equipment for my home operated business in a location that requires a wireless interface for my Roku Streaming Stick. #rokustreamingstick #rokuremote

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RokuDanny-R
Roku Employee
Roku Employee

Re: 3800R Streaming Stick Horrible Remote Control Experience

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@dugbro 

Thanks for the post.

If you are still unable to resolve the issue with pairing your remote after following the troubleshooting steps outlined in our Support pages, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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dugbro
Level 7

Re: 3800R Streaming Stick Horrible Remote Control Experience

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Hey all,

After 19 days from my first attempt to get a replacement remote control for my Roku Streaming Stick (under warranty), it was finally delivered and it solved the problem. My Streaming Stick is back up and running like it’s supposed to.

I’m happy the problem is solved but wish I had never chose to go with a Roku Streaming Stick. I spent nineteen days haggling with Roku Support with several attempts on their part to close my issue before it was resolved.

I’ve been a Roku user for around 15 years I think. With the exception of my Roku 4, which was buggy at startup 100% of the time but operated alright after startup, all my other (non Stick) Roku Streaming devices over the years have been great. I still love my Roku devices and will still recommend them to all the poor grunts I run across who haven’t made the leap into streaming. But I’ll steer them away from the Roku Stick until Roku fixes the problem and the negative online buzz dies down.

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