Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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USR1973
Level 7

3600x replacement remote

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I have lost my remote for my 3600x streaming stick. Cannot use my mobile app anymore because my network has changed and I need the remote to update the settings. Any way to get a new remote sent to me??

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RokuDanny-R
Roku Employee
Roku Employee

Re: 3600x replacement remote

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@USR1973 

Thanks for the post.

You can purchase a Voice Remote from our Products page here: https://www.roku.com/products/accessories/streaming-stick


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: 3600x replacement remote

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@USR1973 

Thanks for the post.

You can purchase a Voice Remote from our Products page here: https://www.roku.com/products/accessories/streaming-stick


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Mike813
Level 7

Re: 3600x replacement remote

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Roku 3600x Remote will not connect. I pushed the reset on stick, get the start up screen & can't get the remote to pair.  I have another 3600X unit and it wont pair with that remote either. 

Prior to this issue the stick would constantly lose connection to wi-fi - do you think the stick has finally died.

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SovietPenguin
Level 7

Re: 3600x replacement remote

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I have the same issue with my Roku stick model 3600x and have since moved thus different wifi network.
I cannot pair newly purchased voice remote. Even though the pairing screen briefly appears and
seems to connect, the remote will not control anything once that is done. I've tried pairing, restarting, swapping batteries and still will not pair.

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DBDukes
Community Streaming Expert

Re: 3600x replacement remote

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A full factory reset can be tried by holding down the Reset button for no less than 30 seconds. That may resolve the issue.

Keep in mind the 3600 model is from 2016, and may be nearing the end of its life. That would be a shame, but if you do end up replacing it, the current Stick+ is a very good device, and noticeably faster.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
SovietPenguin
Level 7

Re: 3600x replacement remote

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The factory reset has been applied so I'm assuming the issue remains with pairing only and the stick is still fine. will try getting the remote paired with a relative's newer roku tv/box. Hopefully this will allow a firmware update to the remote and do the trick. 

PS: model num: 

stick= 3600X

Original remote=  RC83

new remote RC-EL1

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bk9bk9
Level 8

Re: 3600x replacement remote

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A new voice remote will not work with a 3600 streaming stick unless the stick is updated to the latest software....and there's no way to do that without the old remote.  The stick will pair to the voice remote, but the buttons don't work.  My solution:  I borrowed a neighbors old-style remote, paired it to the stick, and used that remote to connect to the network and update the software on the stick.  Then I paired the new voice remote to the stick and it worked properly.  Then i gave my neighbor her remote back, but I had to pair it back to her stick.  Easy, lol.