I have lost my remote for my 3600x streaming stick. Cannot use my mobile app anymore because my network has changed and I need the remote to update the settings. Any way to get a new remote sent to me??
I have the same issue with my Roku stick model 3600x and have since moved thus different wifi network. I cannot pair newly purchased voice remote. Even though the pairing screen briefly appears and seems to connect, the remote will not control anything once that is done. I've tried pairing, restarting, swapping batteries and still will not pair.
A full factory reset can be tried by holding down the Reset button for no less than 30 seconds. That may resolve the issue.
Keep in mind the 3600 model is from 2016, and may be nearing the end of its life. That would be a shame, but if you do end up replacing it, the current Stick+ is a very good device, and noticeably faster.
DBDukes Roku Community Streaming Expert Note: I am not a Roku employee.
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The factory reset has been applied so I'm assuming the issue remains with pairing only and the stick is still fine. will try getting the remote paired with a relative's newer roku tv/box. Hopefully this will allow a firmware update to the remote and do the trick.
A new voice remote will not work with a 3600 streaming stick unless the stick is updated to the latest software....and there's no way to do that without the old remote. The stick will pair to the voice remote, but the buttons don't work. My solution: I borrowed a neighbors old-style remote, paired it to the stick, and used that remote to connect to the network and update the software on the stick. Then I paired the new voice remote to the stick and it worked properly. Then i gave my neighbor her remote back, but I had to pair it back to her stick. Easy, lol.