Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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dkd89
Level 7

3600X arrow buttons not working correctly

The down arrow button and the "OK" button on my remote are only working sporadically. All other buttons seem to be working correctly. The remote is attached to a non-smart TV that is over 10 yrs old. Is it time to purchase a new remote? Or is there a way to convince these two buttons to work again? 

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StreamerUser
Level 20

Re: 3600X arrow buttons not working correctly

You could try taking the remote apart and cleaning the contacts etc, assuming you tried multiple sets of batteries and rebooting your 3600, etc.

However, you likely need a new remote: Either the $20 Voice Remote (RCAL7R) or $30 Voice Remote Pro (RCS01R) can be used, and can be obtained from Roku.com/Walmart/Best Buy/Amazon/etc.

https://www.roku.com/products/accessories/streaming-stick

However, considering the age of your model 3600 and the fact that you can get a new $30 Express 4K+ or $40 Streaming Stick+, I recommend just getting a new Roku:  

https://www.roku.com/products/players

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