Remotes

[MelissaW]

My remote won't hold charge with batteries. X00400U7D2KS is the serial number. what is the solution. Your customer service is very confusing. Why isn't there just a support person you can talk to instead of going through all these threads.

[MelissaW]

X00400U7D2KS  [personal information removed] I am totally confused with this customer service. Please email me regarding this issue

[carrikerhh]

I had/have the same issue with 3 Roku sticks using the RC-EL1 remotes. The batteries only die when the stick is powered from the TV, if you plug the stick into the outlet adapter, the remote batteries do not die. I did significant troubleshooting for Roku on the matter and they have not yet provided a solution/resolution.

So check your remotes for the RC-EL1 model # and try plugging them into the power adapter. Other model remotes after binding to the stick, do not exhibit this short battery life problem. The remote is the problem.

[RokuDanny-R]

@MelissaW

Thanks for the post.

For future reference, when providing personal information, please send that information in a private message (PM).

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny