Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Babad
Level 7

3 out of 5 remotes need batteries changed every week!

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My 3 newest roku devices need the batteries changed weekly. Is there any fix for this?

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: 3 out of 5 remotes need batteries changed every week!

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@JustinLee85

Thanks for the post.

Are you able to send a private message (PM) now? Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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13 Replies
MaryFranco
Roku Employee
Roku Employee

Re: 3 out of 5 remotes need batteries changed every week!

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Hi @Babad,

We appreciate your contact.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About.

Thanks,

Mary

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MelissaW
Level 7

Re: 3 out of 5 remotes need batteries changed every week!

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How do you get to a customer service rep? My remote batteries continually drain! Thank you

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Hank2
Level 7

Re: 3 out of 5 remotes need batteries changed every week!

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I have same problem. I use new batteries.I watch ROKU no more than three hours per day. I do not use ear phone addapter. This is expensive and annoying. 

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JustinLee85
Level 7

Re: 3 out of 5 remotes need batteries changed every week!

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Same problem here. I have had the Roku Ultra for less than a month and the battery on the remote is completely drained. 

From what I've found by looking at the forum: seems to be a VERY common issue. Some issues are that if you move the remote too much, since it can be used as a game controller, it apparently drains the battery. Not sure why it would do that if you're NOT playing a game, seems like it would be a simple firmware update to make it so that it doesn't use motion sensing if you're not playing a game.

Others have suggested it might be because you're using the headphones. Ok, I get that.

For me, I have used it ONLY as a remote, picking it up to change the channel, or navigate the menu, and putting it back down. If that's draining the battery, I don't know what to tell you. How else are we supposed to use a remote?

I also found out that new members cannot easily send PMs to Roku employees, supposedly some sort of anti-spam measure. Ok, but then how in the heck are we supposed to get help? Why can't we have a button or online form to submit a ticket about our problem? Why isn't there a way on the Roku itself to send a support ticket, thereby cutting down on spam?

Was super happy with the Roku until this remote draining issue. Been using my phone for the past few days as a remote because I can't find any method to get customer service. How are customers the priority if we're blocked from all methods (commonly used in almost every other product I've had in the past) of communication? I mean seriously?

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MaryFranco
Roku Employee
Roku Employee

Re: 3 out of 5 remotes need batteries changed every week!

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Hi @MelissaW @Hank2,

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About.
Please keep us pOSTED.

Thanks,

Mary

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JustinLee85
Level 7

Re: 3 out of 5 remotes need batteries changed every week!

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What do we do if we can't send PMs? I recently created my account and can't send PMs

RokuDanny-R
Roku Employee
Roku Employee

Re: 3 out of 5 remotes need batteries changed every week!

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@JustinLee85

Thanks for the post.

Are you able to send a private message (PM) now? Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Babad
Level 7

Re: 3 out of 5 remotes need batteries changed every week!

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Yes.

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Babad
Level 7

Re: 3 out of 5 remotes need batteries changed every week!

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[personal information removed]

Serial#1.  X004001YGHCH

Serial#2  YH008Y782070

Serial#3 YJ000G442037. 

As i said before, there are 3 of them that have this problem. Any help would be appreciated! Thanks!

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