Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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bj110376
Level 7

2720 remote private listening

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I'm really upset that my private listing doesn't work any more and I have updated number 9.4.0 that was the whole reason I got this roku...the app doesn't even support this roku....does anyone know how to get in contact with the support.....there is no numbers or chat or email....if I can't get support I'm telling everybody I know not to buy roku ever....If I don't get this feature fixed I'm going to another product....thanks

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RokuDanny-R
Roku Employee
Roku Employee

Re: 2720 remote private listening

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@bj110376 

Thanks for the post.

Please be aware that the Roku 2 (2720) is a much older device. It's possible that the remote may simply be on its way out. If you are looking for a Roku device that the private listening feature and will be able to connect to the Roku mobile app, you can check out the latest Roku models on our Products page here: https://www.roku.com/products/players


Thanks,
Danny

Danny R.
Roku Forum Moderator

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StreamerUser
Community Streaming Expert

Re: 2720 remote private listening

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Roku chat or email support:  https://support.roku.com/contactus/contact-options  (choose "setup.."/"Roku Ultra"/"Other"/"Need more help?")

and/or message @RokuDanny-R 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: 2720 remote private listening

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@bj110376 

Thanks for the post.

Please be aware that the Roku 2 (2720) is a much older device. It's possible that the remote may simply be on its way out. If you are looking for a Roku device that the private listening feature and will be able to connect to the Roku mobile app, you can check out the latest Roku models on our Products page here: https://www.roku.com/products/players


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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