Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Tim109
Level 7

youtube video stops after ads play!

We have a Roku Express attached to our smart tv. When playing youtube videos there is a problem. In a youtube video sometimes there are ads. After the ad the video doesn't resume and we get the circle of death. Can you help?>

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3 REPLIES 3\
akki5
Level 7

Re: youtube video stops after ads play!

I am also facing same issue... can we hear from roku 


@Tim109 wrote:

We have a Roku Express attached to our smart tv. When playing youtube videos there is a problem. In a youtube video sometimes there are ads. After the ad the video doesn't resume and we get the circle of death. Can you help?>


 

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akki5
Level 7

Re: youtube video stops after ads play!

I am facing same issue on my roku premiere.. Can anyone respond from Roku ?

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LunaM
Level 7

Re: youtube video stops after ads play!

There have been several threads about this which all end with someone from Roku support saying "uninstall and reinstall the app." Which works, temporarily, but I've found it to be unnecessary: if your video freezes after you skip or finish an ad, click up on your remote to show the youtube video options. Change the streaming quality to one notch lower than it currently is. Wait for a few seconds, and the video will automatically reload at the slightly-lower resolution. This has always resolved the issue for me. 

I think what's happening is that the youtube app might be requesting a slightly higher resolution + framerate than the roku device itself is capable of handling, or is otherwise having trouble with in YouTube's particular format. When in doubt, 1080p or at worst 720p are pretty sure bets. 

Anyway, give that a try, see if it works for yours. I've solved the problem on all three of my Roku TVs and my Roku Express this way. 

It's still a band-aid and I'd rather it just be fixed outright, but with Roku and YouTube bickering with each other like they are currently, I'm not holding my breath. 

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