Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Ichapel09
Level 8

youtube isn't working and i have tried things

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YouTube isn't showing videos I need. I have already deleted it and restarted my Roku tv. I have checked for updates and its not working I need help! Robot Sad

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DBDukes
Community Streaming Expert

Re: youtube isn't working and i have tried things

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@Ichapel09 

Here's how to remove/reinstall an app.

  1. Remove the app
  2. Reboot the Roku. Don't turn the TV off and back on. That's not a reboot. Use the menu to do it. Settings > System > Power > System Restart > Restart
  3. Reinstall the app

Some people skip step 2. Don't skip step 2. Some people do step 2 out of order. Don't rearrange the order. It's 1, 2, 3. Any other order is the wrong order.

Try that and see if YouTube starts working again.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

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DBDukes
Community Streaming Expert

Re: youtube isn't working and i have tried things

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@Ichapel09 

That 3-step remove/reboot/reinstall is a common step to resolve issues, but it doesn't always work. There's something else going on.

I re-read your post, and I have a question about your wording. I read it one way, but I see it can be read another way. I want to ensure I understand the issue.


@Ichapel09 wrote:

YouTube isn't showing videos I need. ...


I read that to read that YouTube wasn't showing any videos. But, it could be read that it isn't showing certain videos. So, which is the issue?

Does the YouTube app launch?

Are you signed in to the YouTube app?

Do you see any videos listed? Any at all, not asking about certain videos. Do you see any listed?

Will any videos play?

Do you see the videos you're after on another platform, such as a mobile phone YouTube app, or at https://youtube.com/ ?

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

View solution in original post

7 REPLIES 7\
DBDukes
Community Streaming Expert

Re: youtube isn't working and i have tried things

Jump to solution

@Ichapel09 

Here's how to remove/reinstall an app.

  1. Remove the app
  2. Reboot the Roku. Don't turn the TV off and back on. That's not a reboot. Use the menu to do it. Settings > System > Power > System Restart > Restart
  3. Reinstall the app

Some people skip step 2. Don't skip step 2. Some people do step 2 out of order. Don't rearrange the order. It's 1, 2, 3. Any other order is the wrong order.

Try that and see if YouTube starts working again.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

View solution in original post

Ichapel09
Level 8

Re: youtube isn't working and i have tried things

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@DBDukes  It didn't work! Help pls! I wanna watch some videos I like. Help!!!!! I did what you said. It still didn't work!!! Ahhhhhh!!!!!! 

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DBDukes
Community Streaming Expert

Re: youtube isn't working and i have tried things

Jump to solution

@Ichapel09 

That 3-step remove/reboot/reinstall is a common step to resolve issues, but it doesn't always work. There's something else going on.

I re-read your post, and I have a question about your wording. I read it one way, but I see it can be read another way. I want to ensure I understand the issue.


@Ichapel09 wrote:

YouTube isn't showing videos I need. ...


I read that to read that YouTube wasn't showing any videos. But, it could be read that it isn't showing certain videos. So, which is the issue?

Does the YouTube app launch?

Are you signed in to the YouTube app?

Do you see any videos listed? Any at all, not asking about certain videos. Do you see any listed?

Will any videos play?

Do you see the videos you're after on another platform, such as a mobile phone YouTube app, or at https://youtube.com/ ?

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

View solution in original post

Ichapel09
Level 8

Re: youtube isn't working and i have tried things

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@DBDukes 

My mistake I was talking like YouTube isn't showing certain videos. Yes YouTube does launch. I am signed in to the YouTube app. Yes I do see videos but I want newer ones. Yes I do see them on my laptop. Here's a photo of my tv and my laptop. I just checked again and its working now! If I have problems I know who to ask whats happening! Thanks- IsabelleHeart

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Ichapel09
Level 8

Re: youtube isn't working and i have tried things

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Screenshot (13).pngWIN_20211004_22_12_25_Pro.jpg

@DBDukes Its not working again help!Robot Madhere is the screen shots!

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DBDukes
Community Streaming Expert

Re: youtube isn't working and i have tried things

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@Ichapel09 

I will say that it is common for YouTube to show different suggested or recommended videos on Roku, Apple TV, Fire TV, Chromecast with Google TV, and Web browsers. I have all of those devices, and going to the YouTube page on each, I get different items recommended. If you're expecting them to all be the same recommendations, you will be disappointed. YouTube doesn't do it that way.

On your browser, if you look at the page of suggested videos, then refresh the page, there will be a different set of suggested videos. That means that each time you go to the suggested videos, you will see a different set, regardless of platform. Some may repeat, but I have seen instances myself where none repeat, at least in the first several videos listed. 

Or am I misunderstanding the issue?

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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Ichapel09
Level 8

Re: youtube isn't working and i have tried things

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@DBDukes I have tried doing that. Plus how do i refresh a page on yt? I tried watching a vid and its saying age restricted. But I have age restricted off.

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